Customer Service Manager
Resume:
Brandi Allam
Batavia, OH *****
513-***-**** (h)
513-***-**** (c)
abjvn5@r.postjobfree.com
Objective: Customer Service Technical Representative
Experience:
Destinations Catering
10/2006 - 09/2010
Office Manager
Coordinate Events
Perform administrative duties for Executive Chef
Upsell products and services
Schedule and supervise staff during event
Maintain database of clients and events
Establish price points for services
Research destinations for authentic ideas for catering packages
Executive Jet Management
06/2001 - 10/2006
Account Manager
Coordinated pilot and company training events
Crewed flights FAR 91 and 135
Tracked, verified, and audited pilot training records
Scheduled, verified, and tracked flights for client travel requests
Ensured legality of all owner flights as mandated per the FAA
Quoted flights
Arranged catering, ground travel, and hotel assignments for flights
Coordinated owner and charter flights including ground transportation,
catering, and hangar reservations
Monitored the progress of flights
Maintained flight and weather records in accordance with Federal Air
regulations
Dispatched flights on a daily basis
Trained employees on various topics as needed
Initiated, developed, and trained a customer service training program for
all pilots
Participated in project management training and several projects throughout
the company
Maintained extensive database of records and training events to ensure
pilot currency
Facilitated meetings for company wide ISO certification efforts
Participated in many advanced sales training events and seminars
Delta Airlines
03/1998 - 09/2000
Sales Representative
Resolved passenger complaints and travel related issues
Sold airline tickets in an efficient and effective manner always being in
the top 10% of sales
Achieved perfect scores consistently on random quality control calls
mandated by the FAA
Assisted in the training and mentoring of new employees
Participated in constant training on customer service, computer training,
and problem solving skills
Extensive knowledge of WorldSpan
H & H Investments
06/1994 - 08/1997
Office Manager
Arranged complex schedules to meet the needs of clients and personnel
Reorganized database of clients and payment arrangements which resulted in
a reduction in billing errors
Proposed thank you letters and survey questionnaires which increased good
will and resulted in many repeat customers
Northern Kentucky University 06/2001
English / Applied Cultural Studies
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