Manager Customer Service
Resume:
Sean Palucka
Pittsburgh, Pennsylvania 15215
412-***-**** ********@*****.***
Experience:
Modern Builders supply inc.
Cdl Delivery Driver/Warehouse Worker
Operated forklifts/towmoters to fill trucks for daliy deliveries from warehouse or offloaded semi
tractor trailers. Operated
different types of trucks for delivery of building materials such as flatbeds,steakbeads, box trucks
and boom or moffit trucks.
WPAHS Forbes Regional Campus, Monroeville, PA
Parking Facilities Operations Manager 2006-2009
Oversaw transition of parking facilities from contract operation to inhouse. Interfaced existing
open parking surface lots with paid parking gate token system. Downloaded, dispensed and
audited token machines. Worked with thirty-seven inhouse departments/practices to facillitate
courtesy parking token program.
Responsible for daily cash, supply, operations (staffing, scheduling, payroll) and facility
maintenance for valet and parking facilities. Supervised outside contractor for employee shuttle
program.
Aramark Management Services, Pittsburgh, PA
Forbes Reginol Hospital
Facility Supervisor 2003-2006
Instituted valet services as a new revenue stream for the company. Responsible for operations
(staffing,
scheduling, payroll and budget) in the valet parking, linen and environmental departments. Assist
in bid proposals and
marketing.
Central Parking System, Pittsburgh, PA
Area Manager 1999-2003
Responsible for operations, ordering supplies and hiring of new employees for three garages and
nine surface lots.
Responsible for staffing and scheduling of over thirty employees for all twelve city locations.
Implemented valet
services that increased garage capacity by 300 plus vehicles and revenue by 15%. Developed a
training program for all
new employees. Implemented various policies and procedures to increase customer service
efficiency and handle all
customer accident claims. Responsible for auditing all locations in order to minimize employee
theft.
Square Industries/Central Parking, Pittsburgh, PA
Parking Attendant/Lot Manager 1993-1999
Handled lease accounts for my location. Responsible for daily operations at my location.
Summers & Sons, Pittsburgh, PA
Crew Supervisor 1988-1993
Responsible for general landscape, building exterior and parking lot maintenance at apartment
building and
condominium locations. Scheduled work and equipment rotations among several job sites.
Supervised three person
work crews. Maintained contract relations with building and property managers.
Education
Western Area Career & Technology Center
688 Western Avenue, Canonsburg, PA 15317
2009- CDL “A” License/Heavy Equipment Program (200 Hours)
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