Customer Service Manager

Robert Cotter

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*** ** ****** ***** *** 25-A1 Federal Way, WA 98023 (253) 209-

**** abjvkv@r.postjobfree.com

OBJECIVE: Senior position in retail management that will lead

to a corporate position

EMPLOYMENT:

Aug. 07 - April 10 Sales/Operations/Warehouse Manager,

The Sports Authority

Tukwila, WA

Understand and facilitate the execution of company visual

merchandising standards and planograms.

Ensure store is well stocked, priced and displayed per company

standards to maximize the opportunity

for sales and provide a pleasant and safe shopping environment.

Understand premium space placement

and ensure merchandise displays and promotional items are set

accordingly. Ensure seasonal sets are

executed. Ensure 90% monthly audit scores for the entire facility.

Drive sales

Sept. 05 - Aug. 07 Operations Manager, ACME Bowl,

Billiards & Events

Tukwila, WA

Manage and control the operations of the facility to ensure

that company standards and expectations are

consistently met. Created training manuals for all bowling related

positions. Created the Operations Manual for the ACME Bowl.

Recruit, train and develop employees. Supervise 15-20 employees.

Cash control over the facility. Employee reviews. Control payroll

hours to plan, as the primary controllable expense, as well as

adjusting to current business trends.

Aug. 04 - Sept. 05 Department Lead, Gart Sporting Goods

Spokane, WA

Executing customer service programs (N.E.W.) and merchandise

presentation programs. Supervise and Coach retail associates in

providing efficient and friendly service. Ensure compliance to Gart

Sports personnel policies and procedures. Work to reduce company

clearance and marked out of stock items.

Feb. 02 - Aug. 04 Night Manager, Lake Bowl & Papa's

Casino

Moses Lake, WA

Supervise activities of bowling and casino employees. Make

independent decisions that would affect the

entire establishment. Train and develop employees. Cash

control over the bowling and the bar. Operate

the bowling pro-shop. Attend classes to obtain my gambling

licensee to work on the casino floor.

July 03 - Feb. 04 Personal Banker Trainee, Bank of

America

Moses Lake, WA

Responsible for personally demonstrating excellent customer service in

accordance with Bank of America

values. Effectively identify the financial needs of the customer and

fulfill these needs by providing

appropriate products and excellent customer service. Provide

leadership, motivation, and direction for the branch staff. Help

expand customer base and branch profitability. Cash control.

Aug. 97 - Feb. 02 Store Manager/New Store Development,

Big 5 Sporting Goods

Moses Lake, WA

Responsible for all phases of the store's operations. Execute the

business plan and associated programs

That will deliver the desired sales and profit results, while

maintaining good quality customer service.

Recruit, train and develop manager trainees and associates. Manage

the operation of the stockroom to

ensure new merchandise gets to the sales floor in a timely manner.

Goods are received properly and

maintaining tight control of all merchandise areas.

EDUCATION:

1995. General courses and accounting, Wenatchee

Valley College

1993. High School Diploma, Okanogan High School

References are available upon request

Contact this candidate