Software Maintenance
Resume:
Julio Casanova
**** *** ******* ***** **, Albuquerque, NM 87109
Cell: 504-4541, Home: 797-3700.
*****************@***.***
INFORMATION TECHNOLOGY SPECIALIST
Background Summary
Extensive experience in troubleshooting, installation of various software
programs, installation of hardware, reparation of hardware and software
issues. Knowledge base spans personal and business situations, including
health care and educational settings and small businesses.
Related areas of expertise include:
. Networking
. Server issues: including SQL 2005 servers & printer servers
. Intranet design
. Quality Control
. Systems maintenance
. Customer satisfaction
. Experience with Apple, Dell, Gateway, IBM, & HP products
. Strong skills in data recovery on servers, laptops, desktops & virtual
servers
. Upgrading & designing NT 2000 & 200*-****-**** servers
. Expertise in VPN for remote assistance clients, workstations, servers,
VmWare Software.
Experience
PLANET BINGO
Regional Technician (New Mexico and Texas) 2008-2010
o Perform installation, testing, implementation and maintenance of
bingo computing software and operating systems,POS.
o Installer and tester for all SQL servers and C+ applications
o In charge of 250 workstations and over 1,000 hand held devices
o Experience with Epic SQL, Microsoft Exchange Server, & MS Office
products
o Troubleshoot hardware and software for the casino's bingo halls
o Back up databases for SQL servers
LOVELACE HEALTH SYSTEMS
Software Support Analyst 2006-2008
o Perform installation, testing, implementation and maintenance of
client's computing software and operating systems
o Service and troubleshoot three facilities for hardware and software
support
o Establish and maintain preventative maintenance schedules and records
for all hardware and peripherals associated with all desktops
o Assist colleagues with installation of programs, general
troubleshooting, and specific programs, including Mysis, IDXrad,
McKesson, Fusion, Powerterm, Symantec, Citrix.
o Implement hardware and software testing in environment to all clients
o Responsible for all hardware, software, and the network at Medical
Center, West Mesa Hospital and various satellite clinics
o Experience with Ethernet networks, servers, PC hardware, and printers
o Experience with Microsoft, Microsoft Office 2000, 2003, 2007 Exchange
5.5, 2003 Active Directory, WINS, DNS and DHCP
o Provide remote client support for facilities throughout the
organization
o Member of Information Technology Team to support all software programs
within the organization
o Running Symantec reports for the entire hospital system, creating and
updating ghost images for all clients.
LOVELACE HEALTH SYSTEMS
Technical Lab Assistant 2003-2006
. Clinical Care and Lab delivery
. Maintenance of QC
. Load machines with specimens for Hematology
. Run maintenance and QC of sedimentation rate
. Load all instruments for Chemistry and Hematology
. Knowledge of all software: Senter & Advantage Powerterm
. Responsible for pending results of lab testing
. Draw patients for blood when necessary
ALBUQUERQUE PUBLIC SCHOOLS
Desktop Technology Coordinator, Wilson Middle School 2004-2007
o Management of 750 computers and technology operations for three
computer labs, all administrative systems and all teaching staff
o Administration of training to administrators and staff
Extra experience in:
o Installation of local wired/wireless networks using DHCP & static IP
o Installation of & troubleshooting with hubs, switches
o Working with & repairing routers: wired & wireless
o Installation & setup of entire network; using static IP addresses,
subnet masks & default gateways
o Networking of all printers: Apples/Macs & PCs
o Mac drive from any computer to domain server
o Procuring computers from Sandia Labs, rebuilding them, and
distributing them to students
o Instructing staff members on software use, virus protection, etc.
o Web page designer for school website
o Administrator of three database programs: Unisys, SchoolMax, Athena
o Consultant and Trainer of staff for database programs
o Assisting new/inexperienced users with hardware and software
o Working as a member of a team to facilitate most efficient use of
resources
ADVANCED TECH SOLUTIONS,
Formerly CASANOVA COMPUTERS
Owner, Technician 2002-2004, 2007-Present
Work on personal and small business computer systems including:
o Repair of servers: NT/2000/XP2003
o Formatting
o Working on DOS
o Troubleshooting
o Removal of viruses/worms
o Installation of any software
o Installation of any hardware, including: motherboards, CPUs memory,
hard drives, CDR/DVDRWs,
o Expertise in over clocking systems & over clocking memory for
enhancement of performance
o Find any computer attached to server & remove any viruses
o Remote assistance capability: to & from any location, both wireless or
wired
o Install & change switches & hubs
PHOENIX WEB SYSTEMS
Entry Level IT Miami, Florida 1997-2002
o Desktop computer support with drivers, upgrades, removing viruses.
Troubleshooting with Windows operating system.
o VPN support running on Windows '98-2000.
o Remote Access to clients with VPN support, creating ghost images.
Education A.A. Electronics, Universidad de La Havana, La Havana, Cuba
1996
GED-TVI-CNM 1997
Phlebotomy-CNM-TVI 2003
Personal .Bilingual (English, Spanish)
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