Customer Service Manager

(Logistics Shipping Clerk)

Focus of Interest: Manufacturing + Customer Service + Transportation

Summary of Qualifications

Strategic Operation Conscientious, analytical, and precision-oriented

Group Facilitation professional, with verifiable competency in providing

Productivity Improvement expert management, facilitating efficient organization,

maintaining absolute regulatory compliance, and

Clientele Assistance implementing effective administration efforts. Possess

Multitasking Capacity superior interpersonal skills essential for stabilizing

Organizational quality and professional relationships, promoting

Techniques teamwork, as well as improving service level and

Transportation and employee morale. Extremely motivated to collaborate

Logistics with customers to determine requirements, address their

needs, and resolve issues that occur. Exemplary

flexibility to perform within fast-paced environments

with intermittent tasks and to conceptualize and apply

effective strategies to accomplish substantial

prerequisites.

Career overview

Operations Management

> Supervised overall operations to maintain compliance with company

policies and procedures as well as to achieve objectives.

> Initiated corrective disciplinary actions as needed.

> Assured overall safety through discreet monitoring of the drivers'

participation in safety training, hours of service compliance, HazMat,

HVL/Homeland Security compliance, and drug testing.

> Facilitated the training of newly delegated fleet managers.

> Effectuated and maintained all bill-of-materials to enhance

operational efficiency of manufacturing plants located at Tacoma,

Washington, and Oklahoma.

> Monitored proper utilization and maintenance of all equipment while

sustaining on-time service delivery.

> Provided efficient direction to the team, resulting in the achievement

of the fleet's driver availability, on-time percentage, driver

retention, and weekly revenue per tractor goals.

Clientele Interrelationships

> Established in-depth coordination with the customer service personnel

and upper management regarding daily operational activities.

> Functioned as the primary point of contact with other departments in

behalf of the drivers.

> Established comprehensive partnerships between the US Express

Enterprises, Procter & Gamble, and Ford Motor Company; provided

immediate responses to concerns of Procter & Gamble and Ford Motor

Company existing customer accounts.

> Determined and resolved payment discrepancies.

> Performed intensive customer service functions in defining and

addressing necessary concerns; provided customers with financial

guidelines for credit references.

> Managed and processed daily bank deposits.

Distribution and Transportation Logistics

> Initiated expert fleet management to a total of 65 drivers and

tractors, specifying initial to end distribution processes; ensured

vehicle refueling and on-time distribution of product deliverables.

> Delegated assignments to respective shipping personnel; supervised and

evaluated performance in an effort to assure accuracy and adherence to

requirements.

Administrative Support

> Evaluated, coordinated, and negotiated product pricing variances for

future appraisal analysis.

> Managed the preparation of internal account directives; reconciled and

processed general ledger accounts as well as created general ledger

codes and new accounts.

> Provided extensive assistance to external auditors and suppliers in

processing product deliverables.

> Documented and maintained files and records of over 100 employee

personnel.

> Directed the maintenance of over 3,500 bill-of-materials and labor

routings on a monthly basis.

> Initiated strategic direction on managing an inventory valued at over

$600,000.

> Performed cycle count procedures and oversaw bin-to-bin transfers and

inventory control adjustments.

> Rendered administrative assistance to management, research and

development, production, buyers, and accounting and sales departments.

Professional Experience

Freymiller Inc. + Oklahoma City, OK Jul 2009-Sep 2010

Driver Manager

US Xpress Enterprises + Oklahoma City, OK Oct 2002-Dec 2008

Fleet Manager

Fred Jones Enterprises + Oklahoma City, OK Jul 1994-Oct 2002

Bill-of-Materials Coordinator

Inventory Specialist

Accounts Payable Clerk

Production Assistant

Educational Background

Bachelor of Business Administration in Information and Operations

Management, MIS

University of Central Oklahoma, Edmond, OK 2002

Awards

Employee of the Month Award, Twice at U.S. Xpress Enterprises

Professional Affiliations

Delegate ( World Service Organization

TEchnical Profieciencies

MS Word MS Access MS PowerPoint MS Excel MS Outlook AS 400

KRONOS Novell GroupWise

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