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Customer Service Manager

Location:
Buchanan, MI, 49107
Posted:
October 08, 2010

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Resume:

PETER HARTZ 269-***-**** ~ abjvii@r.postjobfree.com

***** ******* **** **** ~ San Antonio, Texas 78217

EDUCATION AND HONORS

AVETA BUSINESS SOLUTIONS

SIX SIGMA GREEN BELT CERTIFIED, 02/2008

DFSS/LEAN CERTIFIED, 02/2008

INDIANA UNIVERSITY AT SOUTH BEND

Bachelor of Science in Quantitative Economics, 2004

SOUTHWESTERN MICHIGAN COLLEGE, 1999-2001

Inducted into Phi Theta Kappa International Honor Society due to

maintaining a perfect 4.0 G.P.A., 2000.

PROFESSIONAL EXPERIENCE

Elliott Consultant Group, Buchanan, Michigan 2008-Current

Senior Research Analyst

. Conduct research of federal, state and local laws and regulations as

they pertain to the clients needs.

. Prepare memorandum of law, write reports, and prepare information

packages for presentations and for clients.

. Analyze research data as it pertains to projects.

. Conduct field studies, including collecting data, analyzing data and

building statistical models.

. Present findings to clients and governmental entities.

McJilton Construction Company, Buchanan, Michigan 1999-

10/2009

Demolition Supervisor and Construction/Concrete Worker

. Supervised the demolition staff to ensure work done in safe and

efficient manner.

. Installed various concrete pads, driveways and walkways for customers.

. Renovated rooms and buildings, both interior and exterior, to meet

customers needs and wishes.

FAPCO INC., Buchanan, Michigan 06/2007-12/2007

Supervisor Plant 6

. Supervise a staff of 50-100 in a fast paced, mid-volume automotive

packaging plant.

. Utilize personnel to efficiently receive, set-up, package and ship

products according to customers specifications.

. Ensure employees are cross trained in key areas so adequately covered.

. Counsel, discipline and make recommendations regarding the hiring and

termination of employees.

GERENCER'S HARLEY DAVIDSON, Elkhart, Indiana

1998 - 1999

Mechanic/Service Technician

. Engaged in the repair and customization of vehicles in a fast paced

manufacturing environment.

. Exuded vast knowledge and extreme attention to detail in order to

consistently achieve the utmost satisfaction from clients.

SPECTRUM MACHINE INC., Phoenix, Arizona 1997 - 1998

Operations Manager and Trainer

. Developed operational processes to ensure optimal productivity.

. Designed shop layout to promote working efficiency.

. Managed several employees, including training on properly machining

components and gaining customer satisfaction. Inspected work in

progress and completed components.

. Worked with the company's owner to ascertain new projects and increase

business.

. Organized and ran the machining department, assuring smooth

transitions between stations to effectively utilize time and labor.

. Engaged in various administrative duties, including record keeping,

scheduling, research, and implementing cost effective buying

procedures.

BERTRAND PRODUCTS INC., South Bend, Indiana 1995 - 1997

Machinist/Trainer

. Engaged in all aspects of customer service, paying strict attention to

detail in order to consistently exceed client expectations.

. Oversaw the deburring department, including organization, employee

supervision and training, and establishing procedures to lower costs

and increase productivity.

. According to blueprints, hand formed radii and polished aerospace

parts.

References are available on request.



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