Customer Service Sales

Jann E. Mays

**** *** ******* ******, ********, CO 80538

970-***-**** (home), 970-***-**** (cell)

email: abjvh3@r.postjobfree.com

EDUCATION

M.A., University of North Texas, Denton, Texas.

Paris Chamber of Commerce and Industry (CCIP) Business Certificate

B.A., University of North Texas, Denton, Texas.

Skills: 10+ years of secretarial experience: Travel Arranging; typing;

organizational skills; excellent spelling/grammar; editorial support;

basic accounting skills; operate office machines/switchboard; MS Word,

Excel, PowerPoint, Outlook, Publisher - adapt easily to new software;

internet research; effective communication skills; customer service

skills; coordinating skills; fluent in French, some Spanish.

ADMINISTRATIVE RELATED EXPERIENCE

Dallas International School / The Language Institute: (2005- 2008)

Receptionist (bilingual French/English), Administrative Staff.

. Interfaced with parents, students, staff, faculty and management. Help

desk.

. Handled calls from many global locations.

. Excellent Team Worker: teamed with Student Affairs Director on

security issues.

. Excellent Initiative: instrumental in improvement of Parent-Teacher

Conference procedures.

. Coordinated after school social gatherings for morale purposes:

Teacher Care Committee.

University of North Texas, Denton, Texas, Institute of Applied Sciences /

Environmental Science Office, EESAT Building: (Summer, 2000)

Office Assistant.

. IAS Office Reception and Information desk.

. Typed science-related correspondence and filled out Purchase Orders

for science equipment.

. Ordered supplies for office, professors and research assistants.

. Data entry, made copies, operated fax machine, delivered mail, picked

up special deliveries.

. Assisted Biology and Environmental Science professors with test

copying and distribution.

Crouzet Corporation, Dallas, Texas (French, US branch): (1994-1996)

Executive Secretary (bilingual French/English) for President, Treasurer,

and VP of Sales.

. Supported Sales Manager/V.P. and Sales Representatives in U.S. and

Canada.

. Handled calls from France and other countries, arranged conference

calls.

. Coordinated travel and hotel accommodations for company execs,

engineers and national sales reps.

. Typed correspondence, made copies, operated fax machine and filed

reports.

. Received and distributed incoming materials and Faxes (in English,

French and Spanish).

Texas Instruments, Dallas, Texas: (1987-1994)

Corporate Admin. Assistant: Economic Analysis, Corporate Tax Dept.

. Answered phones, screened phone calls, arranged travel, transcription

from dictation machine, typed correspondence, made copies, operated

fax machine and filed reports for both departments.

. Administrative support for Corporate Economic Analysis Dept.; created

and updated Economic Briefing Books for TI's BoD to be used at the

European Economic Community (EEC) conferences; updated monthly

economic forecast for Analysts.

. Administrative support for Director/V.P. of Corporate Tax Dept.,

Corporate Tax Lawyers, Analysts and Project Engineers; proofread

outgoing correspondence and made modifications as necessary for

Corporate Tax Director/V.P.

. Typed scientific research reports on special projects for IRS tax

purposes.

OTHER EXPERIENCES

Part-time Substitute Teacher with additional responsibilities that included

covering the Reception desk and classroom monitoring during staff

absences.

. Dallas International School: (2008-present)

French Teaching Adjunct, Fellow, Teaching/Research Assistant and Language

Lab Instructor.

. University of North Texas Dept. of Foreign Languages and Literatures:

(1997-2001)

French Teacher:

. Collin County Community College (CCCCD), Spring Creek Branch:

(Spring, 2002 & Summer, 2005)

. Plano Independent School District: (2002-2004)

Substitute Teacher: (2004-2005)

. Plano ISD, Lewisville ISD and Carrollton/Farmer's Branch ISD for

French, Spanish, German and Latin classes.

Translator: French to English and English to French. Self-employed.

Affiliations and memberships

American Association of Pi Delta Phi (National French Honor

Teachers of French (A.A.T.F). Society) - Lifetime Member; V.P.

1998.

Alliance Fran aise du Nord du MITA (Metroplex Interpreters &

Texas Translators Assoc.)

Dallas Accueil (Membre du

Comit directeur)

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