Customer Service Sales
Resume:
Rachell Quinones, N .C.P.T.
Special Skills
I am able to type 70 wpm, and am highly skilled with computers. I have a full understanding of Internet operations, and several
design languages. I am currently working in a high volume fast paced retail environment as a member of management and
running a home based business. I am a sales and customer service orientated highly organized professional, who can use
windows based computer systems, binding, cutting, lamination, copying, and wide format print equipment. I work well with
others. I am a fast learner who has public speaking and speech experience, which provides for excellent communication skills. I
have training in CPR, First aide, I am certified as a Phlebotomy Technician and in the care of disabled children, elderly, and
adults requiring special needs including minimal ASL. Member of National Forensic League, Coalition for Artists, and MENSA.
Volunteer for Easter Seals/YMCA summer Camps.
Education
1999 2000 Pima Community College Tucson, AZ
Liberal Arts
Interdisciplinary studies in Liberal Arts: Philosophy, Fine, & Applied Arts
1996 1997, 2001 Victor Valley Community College Victorville, CA
Liberal Arts
Liberal Arts & Education
2007
Phlebotomy Technician Certification
NCCPT
Professional experience
Previous 8 Years (Additional History Available Upon Request)
3/05 to 05/06 & to Present Staples Upland, CA & Apple Valley, CA
Copy & Print Center Manager, Copy & Print Center Expert
Store & Center Management for high volume store, Canvassing and Sales Driven campaigns for 3 additional store
copy centers, Overall duties also include general daily operations, Sales accountability, community networking,,
training of staff as well as staff development, Internal, external and cold call marketing campaigns.
Average Weekly Volume Primary Store Center $10k. Store Volume $8m P/Y
5/06 to 08/08 HHSC/EAOMS Hesperia, CA
Educational Director
Student Curriculum and Education Standards, Office management and digital product production.
6/01 to Present Faith Lane Services Hesperia, CA
IT, Manager / Co Owner
Management of event and artist services, client design, promotion, and Contract Services.
1/03 to 3/05 Office Max Victorville, CA
Sales Manager / Operations Supervisor
Staff scheduling, logistics management and processing of damaged or returned items as well as cash office
management, front end supervision, sales floor supervision, opening/closing of store, file maintenance, new
employee training and orientation, management of ongoing employee product knowledge and motivational
employee competitions. Duties also included visual merchandising from planograms as well as Implementation of
loss prevention standards including high theft product processing and area maintenance and focus on Customer
service and Customer orders servicing.
Received corporate award for Outstanding Customer Service.
Objective
I am currently seeking a work environment that promotes customer service, product knowledge and allows me
to exceed the expectations of the customers and clients I service while achieving my own desires and goals to
advance and form a career. I enjoy working in a fast paced environment that allows me to express my own
pride in my work while developing a real relationship with my customers and clients that goes beyond fulfilling
and meeting needs but extends into developing customer trust that results in a long term satisfaction and
creates customer loyalty.
18254 Birch St. Hesperia, CA 92345
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