Customer Service Manager

Location:

Posted:

October 09, 2010

Richard Douglas Norton

*****-******@*******.***

Objective: Results oriented professional with significant customer service

and administrative office experience. Seeks a challenging

career with a growing establishment that provides a potential for

advancement from within.

Experience: LoVolt Systems Inc. Conyers, GA

Lead Installer 01/2009 to 09/2010

Certified lift operator, managed installers, read and followed

blueprints, ensured all projects are installed to meet Georgia

code, pulled the correct wire to the device location, installed and

addressed devices, test and certified all systems, trained new

employees

PetSmart Conyers, GA

Inventory Manager 01/2007 to 01/2009

Certified forklift operator, oversaw stockers to ensure shelves

were stocked and ready for customers, worked with upper

management to ensure all parts of the store are operating

properly, received and processed all inventory in the store,

ordered extra inventory to keep up with demand.

Conyers Animal Hospital Conyers, GA

Veterinarian Technician 09/2004 to 01/2007

Drew blood, placed catheters, feed and medicated hospitalized

animals, cleaned kennels, restrained aggressive animals for

examination, prepared rooms for the veterinarian, assisted

veterinarian in the room, prepared vaccinations, administered

vaccinations, took and developed radiographs, assisted in

ultrasound

Blockbuster Video Stockbridge, GA

Store Manager 06/1997 to 09/2004

Managed personnel, received and processed all inventory,

performed payroll duties, preformed monthly inventory, made

daily deposits, hired and trained personnel, performed collection

duties

Education: Thomson High School Pennsylvania

High School Diploma 2002

References: Available upon request