Customer Service Manager
Resume:
Tanya Schmidtlein______________________________________
Objective: An interesting position as Office, Customer Service
Representative, Office Manager, Receptionist or
Bookkeeper
Values:
I believe in Honesty and Integrity in business. I believe
in Quality service
and products, working as a team player and with
management. I believe in
Meeting and exceeding goals that are set by management.
I believe it is my
responsibility to provide the best customer service
possible in order to maintain high
customer satisfaction.
Skills:
Computer skills, Word Perfect, Microsoft work inputting,
office software, fax machine, 10 key
calculators and all office equipment. I have experience in
accounts receivable and payable. Debt collections, business
surveys, work load scheduling. I have excellent
communication and inter-personal skills; I am self
motivated and responsive to any challenges.
Experience: TCIM/AT&T Tulsa, Oklahoma
August 2007 to Current
Inbound Customer Representative Sales & Service
Take inbound calls from customers of AT& T that have
questions on their bills...
Assist with problems customers have with their AT&T
service
Explain services that are currently available to AT&T
customers.
Computer work: inputting customer request and correcting
bills.
Perform variety of clerical duties and other duties
pertinent to the business.
Cates Saw & Blade Sharpening Tulsa,
Oklahoma
Dec. 2005 to August 2007
Office manager.
General receptionist and telephone responsibilities.
Generated customer work orders and scheduled repair work.
Kept records of financial transactions for business, using
calculator and computer.
Maintained company accounts receivable and payables.
Accomplice customer debt collection as required.
Performed variety of clerical duties and other duties
pertinent to the business.
Highway Man Sign and Banners Dewey,
Oklahoma
June 2003 to Nov. 2005
Assisted with design, cut and assembly of signs, graphics
and decals for customers.
Assisted customers with ideas and designs for graphics,
decals and signs.
Provided quotes on projects.
Ordered materials and schedules work for projects.
Maintained company accounts receivable and payables.
Mailed customer statements and made bank deposits.
Education: Rogers States University Bartlesville,
Oklahoma August 1995
to May 1996
Major in Secondary Social Sciences
Minor in Business Management
Northeaster Oklahoma A & M College
Miami, Ok
August 1994 to May 1995
Major in Secondary Social Sciences
Minor in Journalism
Bartlesville High School Bartlesville,
Oklahoma
Graduate
References: Upon request.
Contact this candidate