Customer Service Administrative Assistant

Michele Farmer

** ****** **. ( Perry, NY ***** 585-***-****( 585-***-**** (

abjvdw@r.postjobfree.com

Profile

Well-qualified call center professional with extensive experience

performing a variety of administrative, customer service, and office-

related tasks. Exceptionally well-organized with a wide range of

skills. Able to flourish in pressure-filled environments utilizing multi-

line phones while maintaining a premium level of customer service.

Employment History

Customer Service Representative 2008-2009

Loomis Armored

( Performed dispatch and customer care service for

international cash handling services company providing

secure armored transport, ATM services, cash processing and

outsourced vault services.

( Answered incoming calls from customers such as bank

representatives and ATM owners.

( Took action to respond to emergencies and other problems

such as stolen money, ATM tampering, etc. by immediately

dispatching personnel to the affected location.

( Billed customers according to work performed, explained

contractual agreement procedures to customers.

( Dispatched drivers and ATM service personnel utilizing

safety precautions.

( Received calls from employees to indicate when the service

order was completed and what work was accomplished in

order to close out billing process.

( Was part of initial crew hired after job had been

previously outsourced. Quickly responded and adapted to new

management, policies and procedures.

( Worked with secure computer applications such as Oracle.

Administrative Assistant 1990-1992

Allstate Insurance

( Performed Secretarial duties for 3-agent office providing

home, life, and auto insurance.

( Opened and closed office, provided quotes to customers,

answered customer inquiries, processed payroll.

Teacher Assistant 1989-1990

Valley Child Care

( Provided structured activities and educational instruction

to a classroom of 5-year old children.

Cashier 1988-1989

K-Mart

( Cashed out customers in retail store.

Education

Glendale Community College

Completed coursework in computers, social sciences, and psychology.

Graduate, Moon Valley High School

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