Sales Management
Resume:
Ronald B. Jackson, Ph.D
**** **** ***** *****, ******* GA, 30345
**********@*****.***
[pic]OBJECTIVE
A senior IT Management or Operations Management position utilizing my
skills in Information Technology, Operations Management, Financial
Management, Mergers & Acquisitions, and Planning & Organization Development
in order to:
1. Plan new information system requirements
2. Direct the use of resources to planned objectives
3. Develop a professional staff required for growth.
QUALIFICATIONS
Qualified by over 20 year's professional experience in:
1. IT/Operations Management
4. Software Applications
5. Enterprise Systems
6. Business Process Analysis
7. Financial Management
8. Mergers & Acquisitions
9. P & L Responsibility
10. Planning/Orgn. Development
11. Consumer Products Mfg.
12. Financial Services
13. Executive Presentations
14. Mgmt. Control Systems
EXPERIENCE
Professor, Strayer University, Alexandria VA and University of Phoenix,
Phoenix, AZ 2006-Present
Corporate Manager. IT Global Operations- Atlanta office 1999-2008
Corporate Business Analyst, U.S. Consumer Products- Atlanta office
1997-1999
Financial Systems Analyst, U.S. Consumer Products- Atlanta office
1995-1997
Eastman Kodak Company, Rochester, NY
Contract Consultant, Sales Tracking and Reporting Project 1993-
1995
GE Exchange Division (Romac International Contract), Atlanta, GA
Corporate Director, IT Technology 1991-
1993
Corporate Assistant Controller 1991-1993
EAR Enterprises (Consumer Products Printing Services), Lithonia, GA
Senior Financial Analyst, Global Advertising Forecasts and Budgets
1989-1991
American Express, Travel Related Services Division, Atlanta, GA
Manager, Audits, Mergers & Acquisitions, Eastern Region- Atlanta office
1987-1989
Penske Corporation (Truck Leasing Operations), Reading, PA
Corporate Buyer
Gulfstream Aerospace, Savannah, GA
1983-1986
EDUCATION and PROFESSIONAL
Ph.D., Kennedy-Western University, Thousand Oaks, CA 2005
Major: Management Information Systems
Dissertation: Outsourcing of America
M.S., American InterContinental University, Atlanta, GA 2002
Major: Information Technology
B.B.A. (Cum Laude), Savannah State University, Savannah, GA 1986
Major: Business Administration (Accounting)
Activities: Member/Officer, Omega Psi Phi Social Fraternity;
Member/Officer, Delta Sigma Pi Business Fraternity
Additional Professional Development: Business/Project Strategy & Direction,
Crisis & Risk Management; Recruitment/Deployment, User Requirement
Consulting, Quality & Performance Management, Team
Development/Motivation, Policy Design/Development, 3rd Party Client
Relationship Management, Sarbanes-Oxley Compliance, Object Oriented
Design/Database Design, Software Architecture/Development, Full Software
Life Cycle, Business Analysis, Project Management, Visual Basic, VB
Script, HTML, Java, JavaScript, ASP, SQL, Access, Oracle, SAP, Windows,
WINS Server 2003, Active Directory, Exchange Server, MS Office, MS
Project, MS FrontPage, Lotus Smart Suite, Crystal Reports, LAN/WAN, VPN,
Citrix, DHCP.
Member, Ziff Davis Roundtable (for IT Professionals) 2000-Present
Member, National Association of Black Accountants 1987-1991
ACHIEVEMENTS
Information Technology/Operations Management
Directed development and deployment of the first automated sales
forecasting system for a multinational New York based manufacturer of
digital and traditional imaging products. Reviewed existing IT systems
capabilities and constraints, analyzed and defined sales forecasting
requirements, designed system using Oracle databases, tested the
database, migrated the new forecasting system to the production
environment, and led train-the-trainer seminars. In a six month period,
created a sales forecasting system improving the accuracy by 75% for this
$20 billion annual revenue firm. Four years later, led the system upgrade
by developing web-based access for the North American sales force
creating an estimated $360,000 cost avoidance.
Led a project developing an automated system of monitoring and reporting
service requirements for a global network of Kiosks serving retail
customers for a multinational New York based manufacturer of digital and
traditional imaging products. Analyzed existing kiosk operations and
maintenance procedures, designed a system to record and report daily
Kiosk transactions over a network, and developed a new procedure for
servicing Kiosk operations. During an 18 month period, 500,000 Kiosks
operating globally were upgraded to the new system improving Kiosk
revenue generated by 40% and creating a $2 million annual cost avoidance.
Managed the development and implementation of a computer based management
information system network for a Georgia based organization providing
consumer products printing services. Identified MIS requirements,
designed software specification, contracted development of software,
defined hardware specification and built a server, installed and tested
software, designed network configuration, and managed migration of data
to the system. In a period of six months managed the use of a $500,000
budget to create an enterprise system to serve the growth needs of this
$10 million annual revenue firm.
Organized and led the implementation of an automated Sales Order Entry and
Packing Slip/Shipping Label/Customer Invoice processes for a Georgia
based organization providing consumer product printing services. Reviewed
and purchased package software modules, led installation and
configuration of software, prepared operating procedures and trained
staff and managers on the use of the new systems. Actions taken improved
order entry productivity by 33% and the automation of printing packing
slips, shipping labels and invoices led to a $25,000 annual cost savings.
Developed a sales tracking system improving operating efficiency for the GE
Exchange Division. Defined project scope, designed sales tracking system
using Visual Basic and Excel to create Macros, and create management
reports to track sales commissions. The new sales tracking and reporting
system eliminated errors in sales commission calculations leading to an
initial $600,000 annual cost avoidance.
Financial Management/Mergers & Acquisitions
Designed and implemented an "Executive Dashboard" reporting system to
control the U.S. and Canada Consumer Products operations of a
multinational New York based manufacturer of digital and traditional
imaging products. Defined the need for improved management visibility
reporting, compiled forecast and actual records, designed and configured
management reports, and distributed management control reports. The new
reporting system provided actuals versus forecasts budgets performance in
a summary format for executive management and in a more detail product
performance format for mid level managers.
Established a new cash and check bank deposit procedure as a requirement of
leasing operations for a Pennsylvania based multinational transportation
services company. Conducted periodic operating audits of leasing
operations, identified and investigated cash and check handling
practices, prepared and presented a recommendation to senior management
requiring daily deposits by operating manager, and managed the
implementation of the new operating requirement. The new procedure led to
a $1.1 million annual increase in the truck leasing profitability.
Led a program merging acquired assets with existing operations for a
Pennsylvania based multinational transportation services company.
Evaluated existing operations and inventory of equipment, developed and
implemented changes in operating procedures, directed re-evaluation of
inventory, and reassigned staff responsibilities. During a two year
period, managed the merger of approximately two acquisitions each year
establishing compatible business practices with other owned properties.
Developed and conducted individual training on functional responsibilities
following the merger of assets of newly acquired leasing operations for a
Pennsylvania based multinational transportation services company.
Assessed personnel and training needs, scheduled individual coaching,
monitored performance, and advised department leaders in areas for
improvement. Provided training for managers of several disciplines,
including accounts receivable, accounts payable, equipment maintenance,
sales, rentals and leasing transactions, and control issues.
Planning/Organization Development
Planned and implemented changes required in merging new and existing
leasing operations for a Pennsylvania based multinational transportation
services company. Reviewed new leasing operations, assessed staff
capabilities, directed reassignment of work responsibilities, and
terminated excess staff. During a two year period, evaluated
approximately 100 leasing locations, and the changes implemented improve
operating efficiency by an estimated $6 million.
Evaluated manufacturing processes for a Georgia based organization
providing consumer product printing services. Conducted a review of
manufacturing processes, identified areas for process improvements, and
designed changes to automate under utilized resources. Actions taken led
to a 50% improvement in the efficiency and accuracy for producing
finished product inventories for this $10 million annual revenue firm.
Analyzed and recommended procedural changes in tracking use of cooperative
advertising resources for the Travel Services Division of a leading
financial services company. Led a review of advertising expense and
forecasts, identified errors in classifying budgeted resources, and led
an audit project reclassifying use of co-op advertising resources. The
study led to identifying $2 million in additional advertising co-op
dollars.
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