Customer Service Manager

Lorraine Denise Davis

Phone: Home 972-***-**** or Cell (469)834–5159

Email: abjvcf@r.postjobfree.com

Work Experiences – Full Time Positions

DFW-Texas

Accountant - Crosstex Energy, May 2009 - July 31, 2009(TEMPORARY Kforce Staffing Group)

General ledger posting and variance research

Create monthly and quarterly gross and net-out statements for asset properties and treatment plants.

Run daily reports in TIES and Oracle PeopleSoft Software, export into an Excel spread for Gas Volume and

Treatment Pricing comparisons.

Review Prior Month's Accounting Allocations using nVision software, and perform transaction updates

Review, verify, and update gross margin at mid-month

Perform electronic bank deposits

Process detailed calculations profit/loss

Reconcile Bank Reports for deposits

Reconcile Wire Payments for consistency with Bank Reports

Reconcile the Station Balance Report to anticipated imbalances / Cash-outs Research and resolve variances

Answer incoming calls from customers pertaining to invoice and billing inquires

Organize, analyze, and generate purchase settlement statements and sales invoices

Complete the month end closing process for several assets

Fundamental knowledge of GAAP, SOX, FAR and SEC accounting requirements and regulations is required .

Accounting Specialist(Payables and Receivables/Billing)-Bureau Veritas, Sept. 2008 – March 2009

Accounts Payable, Billing, Accounts Receivable, Human Resources Coordinating

Prepare Client invoices referencing cost-plus, T&M, and fixed price contracts. Analyze and process Expense

Reports.

Analyze documentation for conversion to online invoices via Deltek Vision accounting software.

Post cash receipts and perform general ledger account reconciliation through extensive Excel spreadsheet usage.

Complete control of the petty cash account. Processing, cutting, printing, and mailing of all checks from petty cash

account.

Responsible for registration and insurance, as well as purchase of company vehicle

Completing the month-end closing process

Dispatcher (Lightspeed/U-Verse)-ATT Inc., Apr 2008 – Sept 2008

Dispatch installation and/or repair work orders for ATT’s Lightspeed/U-Verse product line, and creation of daily

logs

Customer contact via telephone to confirm work order due dates, property access and negotiation or renegotiation

of appointment commitment times and property access.

Baton Rouge-Louisiana

Accounts Receivable Analyst-ABMB Engineering, Feb. 2007 – Aug 2007

Prepare Client invoices referencing cost-plus, T&M, and fixed price contracts and process expense reports.

Analyze documentation for conversion to online invoices via Deltek Vision software.

Create/Amend contracts/sub-contracts

Post cash receipts and perform general ledger account reconciliation through extensive Excel spreadsheet usage.

Extensive interaction with both external and internal Clients, primarily ABMB Project Managers, to resolve project

budget expansion issues.

Accounts Receivable Specialist-Turner Industries, Ltd., July 2005 – Feb.2007

Assisted Project Administrators with financial review of ongoing project costs. Process expense reports.

Performed general ledger accounting, Excel spreadsheet generation in addition to posting cash receipts.

Resolved both payroll, billing and collection issues involving the interaction of Clients and Program Managers.

Exercised JD Edwards after document analysis to convert information to online invoices for Client billing.

Account Manager-Total Wound Treatment Center July, 2003 - Apr 2004

Served as liaison between Baton Rouge Medical Center – Mid City and National Medical Solutions (TWTC) while managing

both admissions and accounts receivable functions of the hospital’s Hyperbaric and Wound Care Units.

L. Davis - Page 1 of 4

Monitored accounts receivable functions performed by hospital personnel to ensure correct payment of invoices by BRMC to

National Medical Solutions.

Securing prior authorizations for patients scheduled for treatment

Monitoring services based on HCFA guidelines and approve employee expense reports.

Customer Service Representative-The Oath Insurance Agency June, 2001 – Nov., 2001

Inbound Customer inquiries regarding claim status, claim coding, enrollment status, check payment requests and copies of

remittance advice requests, physician credentialing, provider enrollment, member eligibility, and general benefit coverage.

Research and develop benefit plan packages.

Senior Patient Account Representative-Our Lady of the Lake Hospital Feb 2000 – Mar 2001

Responsible for handling inbound call inquiries of hospital patients, physicians’ office staff, insurance company representatives,

attorneys’ office staff and others concerning claims and billing issues with follow-up through the office of the Business Unit

CEO.

Posted insurance payments to patients’ accounts.

Set up patient payment plans, prepared administrative write-offs in addition to collection agency referrals and write-offs as well

as applied discounts to account balances.

Assisted walk-in patients whom had inquiries.

Unidentified A/R Account Manager-Columbia Physician Practice Management May1999 – Feb

Investigated and reconciled unidentified payments for proper placement.

Performed debit/credit transactions using the Medic accounting system to transfer funds between accounts and the Clinic

database.

Replied to incoming email requests of clinic clerical and accounting staff for research of unidentified payments.

Answered and replied to all incoming telephone calls from clinics, hospitals, outside collection agencies, patients, and insurance

companies regarding unidentified payments.

Drafted and implemented guidelines for the position of Miscellaneous Accounts Receivable Clerk.

Monitor Accounts Receivable Clerks’ transactions.

Completed month end close process.

Customer Service Representative-United Healthcare of Louisiana Aug 1998 – May1999

Main duty entailed fielding incoming inquiries from Medical Provider's Offices, Members, Employee Benefits Coordinators,

Agents, and Brokers referencing claim status, eligibility, enrollment, and claims coding corrections.

Business Office Positions -Our Lady of the Lake Hospital June 1993 – Aug 1998

Collections Department Supervisor and Data Entry Trainer

Southern Regional Physician’s Billing Office (Owned and Operated by OLOL Hospital)

Served as Collections Department Supervisor for over 200 physicians’ offices within the Baton Rouge Metro area.

Trained data entry, collections department, and admissions personnel with the use of proprietary accounting software.

Supervised Collection Department trainees for the first 30 days of their tenure completing their assigned duties.

Completed month end accounts receivable close-out functions.

Administrative Assistant to the Dictation Coordinator

Rehabilitation Unit – Physical Medicine Department (OLOL Hospital)

Performed clerical duties for the Medical Director of the Rehab Unit.

Completed medical records dictation and verification of patients’ insurance coverage prior to transfer or admittance to the Unit.

Responsible daily for the dictation of notes of department personnel that included Physical, Occupational, Recreational, and

Speech Therapists.

Customer Service Coordinator – Billing and Collections

Home Health Agency Department (Owned and Operated by OLOL Hospital)

Assisted patients and insurance carriers by providing information pertaining to the billing status as well as account balances of

home health care claims.

Completed coding and electronic submittal of home health care insurance claims to insurance companies.

L. Davis - Page 2 of 4

Performed daily updates of treatment medical records.

Completed extensive follow-up of filed insurance claims.

Work Experiences – Temporary/Contract Positions

Baton Rouge-Louisiana

Marketing/Advertising Account Representative-Central City Music Group

Aug., 2004 – July, 2005 (Temporary Part-Time)

Set-up and performed maintenance and updates of the organization’s website.

Interacted with Customers while negotiating radio advertising and promotions.

Assisted with contract negotiations, new artist orientation as well as set-up and coordination of CD releases.

Involved with formulation of Company’s marketing strategies and followed through with implementation.

Accounts Payable/Receivable Clerk - Ineos Fluor Corporation May, 2004 – July, 2004 Lofton Staffing Agency

Investigated Customer and Vendor invoices for accuracy while employing SAP and Quick-Books software suites.

Used AS400 software to make necessary corrections to generate and release checks.

Communicated with plant Customers in regard to payment of delinquent accounts.

Tracked and reported plant productivity to Plant Manager and CFO through the creation and updating of an Excel

production spreadsheet on a weekly basis.

Chief Clerk II-Office of Family Support, LA Dept of Social Services Nov 2002 – Apr 2003

Primarily responsible for screening food stamp, welfare, and support enforcements applications for eligibility.

Performed computerized background checks, Client file maintenance, and Client check-in.

Other duties included general clerical and receptionist duties.

Accounts Payable Clerk-Finance Department of Ascension Parish May 2002 – Sept 2002

Prepared and released jury and witness checks for law enforcement, court commissioner, and State subpoenaed juries and

witnesses.

Responsible for preparation of HUD and Section 8 assistance checks for eligible Parish residents.

Provided assistance to the Government Grants Department accountant.

Tracked daily cash disbursements and cash receipts.

Performed general clerical and receptionist duties while assisting the Ascension Parish CFO.

Education

2007 University of Phoenix Undergraduate Degree: Bachelor of Science, Business Management (BSBM), University Issued Human

Resources Certification (HRC)

Computer Skills

Software Experience: Deltek, PeopleSoft, nVision, TIES, Oracle, Peachtree, J.D. Edwards, Great Plains, Lawson, Medisoft, Quick

Books, SAP, Abacus

Other Computer Programs: AS400, AS500, WFADO, WFAC, AS90

L. Davis - Page 3 of 4

L. Davis - Page 4 of 4

Contact this candidate