MICHELE PEARSON

( **** Miller Avenue ( Chesapeake, Virginia 23320 757-***-**** (

abjvbh@r.postjobfree.com or abjvbh@r.postjobfree.com

OBJECTIVE: Seeking a position as an Accounting Assistant that will maximize

my formal education and experience in Customer Service, Problem Solving,

and Analysis gained from practical work experience.

QUALIFICATIONS PROFILE:

. Motivated individual with ability to respond to varied situations using

practical skills and knowledge gained from both education and experience.

. Flexibility and Adaptability in both individual and teamwork settings.

. Interpersonal skills with both teammates and guests.

. Ability to teach and train others.

. Effective writing Skills.

. Effective problem solving skills.

. Detail oriented.

. Proficient in MS, Excel, PowerPoint, Outlook, Word, Access, and other

proprietary software.

EDUCATION:

Bachelor of Science in Accounting September 2010 (GPA 3.889)

Strayer University, Chesapeake, Virginia

Coursework including: Auditing, Cost Accounting, Federal Taxation, and

Computer Applications for Accounting.

Business Accounting Program Diploma August 2008 (GPA 3.89)

Coursework including Data Entry, 10-Key and Keyboard, Business

Communications, and Financial Statement Preparation.

PROFESSIONAL DEVELOPMENT/CERTIFICATES:

Booking Certifications (Completed 4 of 6 required certifications) 2008

AIPB, Chesapeake, Virginia

Preparation of Personal Income Tax Course November 2005

H&R Block, Chesapeake, Virginia

WORK EXPERIENCE:

Ruby Tuesday, Inc. Chesapeake, Virginia (August 1987-present)

Server/Hostess/Bartender/Trainer/Management Trainee

. Ensure unique guest experience(s) through exceptional customer service,

product knowledge, and organizational abilities for both small and large

parties.

. Utilize computerized order system to transmit requests to kitchen or bar

staff.

. Practice fiscal responsibility for itemizing checks to include food,

drinks, discounts, and taxes.

. Process various types of payments including cash, credit cards, gift

cards, and vouchers.

. Train new employees and managers regarding restaurant policy and

procedure, utilize a variety of training methods including manuals,

videos, and interactive role playing to ensure that employees understand

their roles from the employer and guest perspectives; mentor new

employees to improve customer service.

. Proficient knowledge regarding ABC and State Law regarding identification

and service processes concerning liquor.

. Solution Finder for both employees and guests regarding issues and

concerns.

References available upon request.

Contact this candidate