Customer Service Sales

Angela Mills Harris

(***** Island Shore Dr. W( Jacksonville, Florida 32218 ( (904) 945-

1254(************@*******.***(

OBJECTIVE

To secure a position where my existing skills in the areas of administration

and Customer service can be utilized by a progressive and innovative company

Education, Certifications, & Licenses

Florida State College, Jacksonville Florida 2010

License, Institute for Financial Studies

Registered Customer Service Representative

Accredited Claims Adjuster designation

Professional Development in a Work Environment

Active Independent ADJ-All lines-License

Certification, Emergency Medical Services

2003

First Responder

Elite Security and Investigation School, Jacksonville Florida 2005

Certification, Security

Class "D" Ch 493 Security Training-Active Florida State License

United States Army, Fort Dix New Jersey 1989

Certification, Motor Transport Operators

Class "A" Commercial Drivers License

since 1992

Florida Department of Highway Safety and Motor Vehicles

Rice Institute of Nursing, Jacksonville Florida 1989

Certification, CNA

Employment history

Security 2007-2009

Wackenhut Security,Jacksonville, Florida

2010

Manager

Wal-mart Stores, Jacksonville, Florida

Developed Credibility and Confidence with Customers and Associates

Interviewed and Evaluated personnel

Modified Timelines and Work Schedules According to Company Needs

Increased Staff Productivity and Technical Ability Through Effective Training

Developed Marketing and Sales Strategy for New Products

Forecasted Sales, Developed Inventory Models, Identified Sales Trends and

Opportunities

Billing Clerk 2006-2007

Trans Technologies, Jacksonville, Florida

Administered Various Accounting Functions, including billing,

payroll, accounts receivable,filing, employee time cards, lien

releases, financial statements and customer service

Negotiated and Approved Special Payment Arrangements and Terms

Accurately Processed and Invoiced Orders to Customers

Typed Billing Documents, Shipping Labels, Credit Memorandums, and

Credit Forms

Administered Letters of Credit, skilled at multiple filing methods,

and handled office switchboard

Gate Clerk

2005-2006

Parsec, Jacksonville, Florida

Succeeded in Arriving and Departing the Trains for Norfolk Southern

Railways

Dispatched in and out Bound Freights and Filed Freight Purchase

Orders

Inspected Signals and Track Wiring to Determine Continuity of

Electrical Connections

Examined Locomotives and Cars to Detect Damage and Structural

Defects

Prepared Reports on Repairs made on Equipment, Railcars, and

Roadbed Needing Repairs

Tagged Rail Cars Needing Immediate Repair

Reviewed schedules, way bills, and shipping records to obtain cargo

loading and unloading information,hourly terminal reports and

answered emails

Order Filler

2005-2006

Sanmar Inc., Jacksonville, Florida

Temporary Contract

88M Transportation Supervisor

1989-2004

United States Army, Waycross, Georgia

Operated Wheel Vehicles and Equipment Over Various Terrain and Roadways for

Support of Combat Operations

Supervised Enlisted and Contract Personnel in the Maintenance and Operation of

a Vehicle Fleet

Operated Radios, Navigation Techniques, and Weapons

Performed Vehicle Self-Recovery and Field Expedients

Identified Equipment Failures and Tracked PMCS Inspections

Oversaw and Checked Proper Loading and Unloading of Cargo on Vehicles and

Trailers

Secured Cargo Against Inclement Weather

Operated the Heavy Expanded Mobility Tactical Transport (HEMETT), Heavy

Equipment Transporter (HET), and Palletized Loading System (PLS)

Managed Personnel Being Transported and Provided Guidance to Subordinates in

Accomplishing Their Duties

Dispatched, Received, and Filled Requests From Authorized Persons for Motor

Transport

Awarded the Army Overseas Service Ribbon, Certificate of Appreciation, The

Army Commendation Medal, and Honorable Discharge

Tractor Trailer Driver/Warehouse Worker

1993 to 2003

Winn Dixie Warehouse, Jacksonville, Florida

Skills & Abilities

Software Knowledge: Peachtree Accounting, Microsoft Word, Excel, Publisher,

PowerPoint, Works, & Outlook Express

Excellent Skills in Oral/Written Communication, Leadership, Supervision, &

Maximizing Productivity

REFERENCES FURNISHED UPON REQUEST

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