Customer Service Supervisor
Resume:
JAMES A. BRUNDAGE
Menomonee Falls, WI 53051
262-***-**** (h)
414-***-**** (c)
abjvai@r.postjobfree.com
PROFILE
Culturally diverse, computer literate, college graduate with extensive supervisory
experience. Skilled leader and manager in diverse environments. Background in
union and non-union settings. Recipient of numerous promotions and Army
Commendation Medal for Excellence in Performance. Travel has included almost
every continent.
INFORMATION TECHNOLOGY
Word, EXCEL, PowerPoint, Publisher, TACS, and ERMS Program, data entry and
retrieval, Internet and all types of research, Outlook and other e-mail programs.
EMPLOYMENT
National Association of Postal Supervisors 2004-Date
President, Branch 72 (2006-Date)
Vice President, Branch 72 (2004-2006)
• Represented the best interests of the US Postal Service to the public
• Handled hundreds of discipline, EEO, and grievances on behalf of
members.
• Presided over all Branch meetings under Robert’s Rules of Order
• Lobbied at least once a year in Congress for legislation pertaining to Postal
Service
• Trained management personnel in Customer Service, Plant, and
Administration..
United States Postal Service, Milwaukee, WI 1996-2009
SUPERVISOR (1999-2009)
ACTING SUPERVISOR (1997-1999)
CLERK (1996-1997)
• Promotions were based on previous management experience and
demonstrated leadership.
• Led by example; provided encouragement for activity in employees’ self-
interest as well as that of the organization.
• Promotion from Acting Supervisor to Supervisor was based on performance of
units supervised (every unit related to operations: entry, processing and
sorting, manual and letter operations, mechanized and automated items
[letters, flat documents, and packages] to shipping to stations).
• Expedited sorting process according to goals. Minimized errors and
downtime.
Established close working rapport with maintenance personnel.
•
Maintained positive relationships with Postal Unions.
•
PART-TIME/SEASONAL/UNRELATED
Tax Returns and Financial Audits for Davis & Mathis CPA, Kerrville, TX for a couple
months after college. Cash Handler and Taxi Driver in Austin during college, TX.
Cashier at Kohl’s, Southridge Mall, Greenfield, WI during Christmas season, 2009.
Experienced in Automobile & U Verse sales in Wisconsin in 2010.
EDUCATION
University of Texas, Austin, TX
BACHELOR OF BUSINESS ADMINISTRATION (BBA), Major: Accounting
Personally financed college education
United States Postal Service, Milwaukee, WI
ASSOCIATE SUPERVISOR PROGRAM COMPLETED
Focus on Supervision and Management
ADVERSE ACTION AND DEFENSE (LABOR LAW), Kansas City, MO
Continuing Education: Information Technology, Leadership, and Supervision.
COMMUNITY SERVICE/AFFILIATIONS
• Coordinated and implemented fund raising efforts for "CFC" - Combined
Federal Campaign for two years. One of two persons in WI who received
National Award for far exceeding goals determined by previous campaigns..
• President of National Association of Postal Supervisors, Local Branch 72.
Branch covers members in Milwaukee, Waukesha, and Racine counties in
Customer Service (Post Offices), Plant, and Administration Departments.
Elected by peers.
• Certified as First Responder (see current job above).
• Safety Committee Member for 5 years.
• Chaired Third Shift Safety Committee for 2 years.
• Encourage well-being of postal service/employees legislatively in Washington
D.C.
• Member of Consumer Union and active in church.
MILITARY
United States Army, Nuremburg, Germany
E/4 – ACTING SQUAD LEADER – Honorable Discharge
• Army Commendation Medal for Excellence in Performance
References/Salary History and Requirements Available
Contact this candidate