Nancy Oliver

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**** ******** ****** # *** ( Lincoln, NE 68504 ( Telephone: 402-***-**** (

abjv9o@r.postjobfree.com

Sales Professional

"Others measure themselves against her in sales, standards, and

expectations."

- Job review comment

B2B Sales ( Account Penetration ( Account Management ( Executive

Relationship Development ( Needs Assessment ( Business Process Improvement

( Client Satisfaction & Retention ( Team Leadership ( Communication &

Presentation Skills ( Change Management ( Territory Growth

Highlights of Qualifications

Top-ranking and highly motivated sales professional offering proven

strengths in business-to-business sales, account management, and client

relationship development. Track record of growing account base and driving

revenues and profit margins through client-focused needs assessment,

proactive relationship management, and first-rate customer service and

support. Demonstrated success increasing sales and maintaining customer

loyalty during periods of significant organizational change. Recognized by

both peers and superiors as a leader and mentor who sets the performance

standard for the team. Readily identifies operational process improvements

that enhance client satisfaction and service delivery.

Professional Experience

Water Street Solutions, Lincoln, NE October

2009 to Present

Succession Planning Specialist

Represent and persuasively communicate fee-based unique process and model

to execute individual succession and estate planning for producers in the

agricultural community. Provide professional consulting and advisory

services and solutions to clients. Provide leadership throughout the

process and enhance client relationships through onsite visits to the

operation. Strategize to implement financial structuring and products to

maximize net worth.

Staples Business Advantage (formerly Corporate Express), East Peoria, IL

1994 to 2009

Account Manager (1995 to 2009)

Customer Service Representative (1994 to 1995)

Responsible for outside and inside sales functions for the largest

business-to-business office products distributor worldwide. Managed an

annual $3.8 million portfolio of 50 accounts through account acquisition,

penetration and retention. Drove account revenues and profitability

through onsite visits, client relationship-building and needs assessment,

and delivery of top-notch service. Successfully implemented and managed

$35 million in sales over career.

( Increased year-over-year account sales in a challenging market

( Ranked as the #1 performer in account volume and revenue of central

IL Branch Account Managers.

( Attained superior client satisfaction and account retention rates by

delivering outstanding service and support in the face of significant

corporate restructuring.

( Commended for unsurpassed account management and client relations

performance; recognized by support team as "Salesperson of the Year."

( Appointed to the Illinois Sales Council by the executive management

team. Worked closely with the regional VP to identify and resolve issues

that impact sales performance, educating operational teams on how their

actions affect account sales and retention.

( Investigated, researched, and redefined business processes.

Pinpointed flaws in a new product delivery program and partnered with

operations and account implementation teams to address areas of concern,

resulting in a flawless rollout of the new program with no disruption to

customer shipments.

Environmental Science and Engineering - Peoria, IL 1991 to 1994

Chemist

Conducted laboratory testing on soil, air, and water samples and evaluated

compliance with EPA regulations. Generated technical reports for

government and business clients.

( Wrote technical article that was selected for publication in the

company's monthly newsletter.

Education & Training

Bachelor of Science in Chemistry, Bradley University - Peoria, IL

( Awarded both the Thomas Cline and Jon Shroyer Academic Scholarships

for Chemistry.

( Implemented a new instrumentation program for the organic chemistry

class. Worked closely with the manufacturer's rep to set up / calibrate

the equipment, and wrote an instructional manual on system operation.

Additional Professional Development and Training:

. Active participant in Toastmasters International

. Licensed Insurance Producer for Life/Health/Accident

( Professional Selling Skills (PSS) and Negotiation Training -

Corporate Express, East Peoria, IL

( Leadership Training Seminar

Professional Endorsements

Excerpts from performance evaluations and Management Teams:

"Number one [Central Illinois Branch] sales rep. in volume and size of

accounts

"Great job selling across lines of business and meeting LOB goals

"Self-motivated, strong people skills, ability to penetrate accounts and

work towards goals

"Good influence on team members."

"Works to pull her own weight so the team looks great."

"Nancy Oliver continues to show why she is at the top of her game and a

true professional. Nancy is assisting the Development team Gloria, DSM

BD, says about Nancy, 'Just another great example of Nancy's

professionalism. She demonstrates her accountability and earnest

responsiveness I know that Nancy will significantly help in our

process.' "

- Excellent Professional References Available on Request -

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