Customer Service Manager

Location:

Posted:

October 09, 2010

GA 31909 ************@********.***

********@***.*****.**.**

Rhonda Sasser

Objective To find a challenging position which combines my skills, talents and interests

while expanding my knowledge and will give me the opportunity for growth in

these areas.

Experience 2007 - present Outdoor Therapeutic Camp Warm Springs, GA

HR Manager

• Process semi-monthly payroll using PeopleSoft 8.8. This includes all

deductions, overtime calculations, salary increases, etc.

• Handle new hire process, including orientations, training schedules,

background checks, fingerprinting and entering hire and benefit paperwork.

• Process and maintain leave records verifying the accuracy and consistency of

information on absenteeism reports leave requests and time sheets. Initiates

personnel actions for employees on FMLA and leave without pay.

• Coordinates and process Flexible Benefits packages during open enrollment

periods. Process other employee benefit enrollments and applications and

provide information to employees.

• Recruitment from various sources.

2001 – 2006 Dillard’s Columbus, GA

Operations Secretary

• Handled all HR functions for 300+ people. Weekly payroll using PeopleSoft.

• Customer Service.

• Recruitment.

• Handled all new hire process, orientations, training and entering hire and

benefit paperwork.

1997 - 2001 Mayes Office Supply Panama City, FL

Assistant Manager

• Handled all aspects of the business from open to close.

• Scheduled deliveries and took phone orders.

• Customer Service.

Education 1974 - 1977 Hardaway High School Columbus, GA

Experience I have computer experience, recruiting, data entry, filing, payroll, customer

service and HR. I use Peoplesoft, Excel and Microsoft Word. I am a Notary

Public.

Info I left Dillard’s April 06, to take care of my husband who was diagnosed with a

terminal illness and given 6 months to live. I left Mayes Office Supply due to the

store closing.