MAUREEN L. BAKER

**** ********* ***** ** . *******, NY 13104 . 315-***-**** .

abjv8l@r.postjobfree.com

SUMMARY OF QUALIFICATIONS

. Experienced medical office receptionist with knowledge of medical

terminology, medical insurance, billing, coding, and continuity of

patient care.

. Proficient in front desk medical office management for large, busy

medical office.

. Working knowledge of computerized processes and data entry

procedures.

. Ability to comfortably navigate medical reference sources such as ICD-

9, CPT, Tabers and the PDR as required.

. Exceptional communicator to wide variety of personality styles at

both professional and patient/client level with ability to express

clear concise information as needed.

. Broad range of customer service experience to include inbound

telephone sales and reservations with National Car Rental, and

further customer service experience at the Orlando International

Airport as

passenger service agent for Midway Airlines, and sales agent for

Dollar Rent a Car.

. Caring and compassionate personality with ability to multi-task as

necessary in high volume, fast paced environment.

. Experienced with Medic, Medical Manager, and Compu-systems medical

software.

PROFESSIONAL EXPERIENCE

Lexington Medical Center, Columbia, SC Henderson Powell, MD-OB/GYN

06/1999-05/2001

Medical Office Receptionist

. In doctor's office setting, performed front office duties such as

answering phones, scheduling appointments, check-in and check-out,

collect / post payments and co-pays. Verified insurance and obtained

pre-authorizations and pre-certifications.

. Interacted on a professional level daily with physicians, patients, co-

workers, and other professional medical staff and affiliates.

Orlando Regional Medical Center, Dept. of Medical Education- General

Surgery 09/1996-01/1999

Administrative Assistant

. As part of the Medical Residency program in this level l trauma

hospital, department of general surgery, performed check- in and

check-out, phones, scheduling, organizing patient charts /medical

records, and acted as liaison between Orange County and clinic.

Verified insurance and obtained pre-authorizations as well as pre-

certifications.

. Supported billing department as needed for posting payments, light

coding, and insurance follow-up.

. Made recommendations for patient participation in the Medical

Teaching Exception program.

ADDITIONAL RELEVENT EXPERIENCE

Chapin Children's Center: 432 E Boundary St. Chapin, SC 29036

05/2001-12/2003

. In a child development facility, supervised and cared for children

(including my own) ranging in age from newborn to school age on a

daily basis full time.

Orlando International Airport: 9201 Airport Blvd. Orlando, FL 32827

11/1989-05/1996

. Worked in the customer service capacity as Passenger Service Agent

with Midway Airlines and Counter Sales Representative with Dollar

Rent a Car. Provided excellent service to all individuals with

domestic and international travel needs at fast paced, busy airport.

National Car Rental: 7700 France Ave. Edina, MN 08/1984-06-

1989

. Worldwide reservations center, received inbound calls handling all

situations to include rate inquiries, rental stipulations, contract

explanation, methods of payment, and qualifying guidelines.

. Promoted to the Executive Desk as agent for travel industry

professionals only.

EDUCATION

Winter Park Technical School- Webster Ave. Winter Park, Florida

Certificate of completion of medical coding course-(May/June 1996)

Wilma Boyd Travel School- One Chatham Center, Pittsburgh, Pennsylvania

Certificate of completion of travel industry training-(Spring 1984)

Median School of Allied Health Careers- Pittsburgh, Pennsylvania

Certificate of completion of medical assisting course-(1980-1981)

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