Customer Service Administrative Assistant

BARBARA JEAN KUNKLE

**** ***** ***** ******

Omaha, NE 68144

Home 402-***-****

Cell 402-***-****

abjv6x@r.postjobfree.com

HIGHLIGHTS OF QUALIFICATIONS

. Accounts Payable/Accounts Receivable - FISERV Experience.

. Computer skills Microsoft Excel/Word and data entry.

. Many years of Customer Service Support and Administrative

Assistant Experience.

. Billing Specialist utilized AS-400.

PROFESSIONAL ACCOMPLISHMENTS

Billing Specialist - WAM Accounting/Billing

West Asset Management, Omaha, NE

Sept. 2009 - Feb. 2010

. Post clients payments to appropriate accounts using AS-400.

. Respond to E-Mail's within a 24hour period and requesting copies of

correspondence.

. Maintained various Excel spreadsheets with posting Clients

information.

. Completed paperwork and enter all new unsolicited and CNL (Can Not

Locate) claims.

Billing Specialist - WAM Accounting/Billing

West Corporation, Omaha, NE Nov.

2008 - Sept. 2009

. Responsible for performing billing functions in a timely and accurate

manner.

. Compiling data for report preparation resolving any discrepancies with

data.

. Track payment information, develop, prepare and update reports.

. Ensure the quality resolution and thorough and accurate documentation

of client complaints.

Operations Assistant - Accounts Payable/Purchasing

FW Bank, Omaha, NE

Mar. 2008 - June 2008

. Answer phones, assist customers with questions and moved money from

one account to another.

. Prepare weekly bills for CFO/CEO to review, updated general ledger

account and Excel spreadsheet.

. Entered all new expense reports from both branches into FISERV

Accounts Payable system daily.

. Ordered all business, office, coffee and kitchen supplies for both

branches.

Barbara Jean Kunkle

Page 2

Dental Auditor Mar.

2006 - Aug.2007

Blue Cross Blue Shield of Nebraska, Omaha, NE

. Processed dental claims on the LATRON system and resolved nightly system

suspensions.

. Contacted dental offices to verify claim information and/or needed

to request patients x-rays.

. Documented more difficult claims, for the Dental Consultant to review

weekly.

. Required to meet weekly production standards and quality requirements.

Research Specialist Non-Fraud

Nov. 2005 - Mar.2006

Bank of the West, Omaha, NE

. Analyzed customer claims by utilizing appropriate software systems.

. Researched customer accounts for over draft charges, late fees and

double posting.

. Maintained continuous contact with the merchant and customer until all

disputes were settled.

. Created debit/credit tickets for each claim and balance them at the

end of each day.

Technical Implementation Analyst

Oct. 1982 - July 2005

First Data Resources, Inc, Omaha, NE

Mar. 2002 - July 2005

. Analyzed customer service program requests prepared coding, testing,

and billing sheets using Excel.

. Attended and participated in weekly quality inspections of customer

service requests.

. Tested new on line customer service program requests and assisted with

training 60 client representatives.

. Created ACC (Application Change Control) for every implementation by

utilizing infoman system.

Project Administrator

Jan. 1997 - Mar. 2002

First Data Resources, Inc, Omaha, NE

. Participated in weekly conference calls with Master Card and VISA.

. Acted as a liaison between customer service and bankcard professional

services.

. Maintained the team documentation detailing all customer service

program requests using Microsoft Word.

. Recorded and tracked all open issues for the team on information

tracking system.

EDUCATION AND TRAINING

Metropolitan Community College

I'm working towards my Associate Degree to be an Administrative Assistant.

AWARDS

Cube Award, Volunteering to assist other employees, August 2003

Key Player, Member of ACC rewrite group, November 2003

Outstanding Contribution, Consistently performed above and beyond daily

duties, July 2001

Contact this candidate