Customer Service Manager
Resume:
T imothy R. Mor row
*** **** *** ** *******, IA *0009
abjv6o@r.postjobfree.com
Objective A motivated professional seeking to work as a logistics shipping clerk.
Education
North Iowa Area Community College AA Degree
Mason City, IA May, 2000
Experience
Wal-Ma rt Stores, I nc .
Altoona, IA September 2006-Present
Assistant Manager
* Motivate and guide others to understand, respect, value, and
embrace diverse backgrounds creating an effective team environment
*Create and deliver associate evaluations
*Create short and long term goals at store level
*Value and respect associate opinions and input
*Develop and execute sales strategies that create new sales growth
*Track expenses to fulfill budget requirements
*Effectively assess and respond to all customer needs including problem solving
*Di rect associates by communicating daily tasks
West Des Moines, IA April 2006 – September 2006
Assistant Manager
* H i red and t rained associates in new facility
*Planned and executed daily goals
*Brainstormed ways to create better work environment
*Calculated hi ring needs based on sales projections
* Directed associates by communicating daily tasks
Altoona, IA 2005 - 2006
Assistant Manager
Ankeny, IA 2004 – 2005
M anager Trainee
* Participated in comprehensive t raining program
* D irected associates by communicating daily tasks
Ames, IA 2000 – 2004
H ardware Department Manager
*Planned and contr ibuted financial objectives of the department
* Implemented plans to achieve financial goals
* Identified t rends and seasonal inf luences of sales
* Ordered merchandise to meet the demands of sales t rends
* Maintained competitive pricing by checking competitors pricing
* Di rected associates by communicating daily tasks
Warehouse Manager
* Maintained correct inventory levels at store level by having in depth understanding of
comprehensive logistics system
*Traveled with merchandise from warehouse to store
*Communicated management daily assignments with management and subordinate employees
N ight Back-to-School Team Associate
*Stocked merchandise
* Identified key selling merchandise
*Ordered correct quantities of merchandise.
Garden Center Associate
*Demonstrated superior customer service skills
* Maintained a clean and safe work environment
*Priorit ized and completed assignments within a specific t ime
*Answered customer questions
E lectronics Associate
*Processed customer purchases by scanning merchandise quickly and accurately
* Maintained overall appearance of department
*Stocked and organized merchandise
S tockman
*Collected shopping carts from parking lot and cart corrals
*Assisted customers with the loading and unloading of merchandise
*Responded to spills and accidents inside and outside facility
*Communicated with customers and associates
C ity of Creston
Creston, IA 1997 – 2001
L ifeguard Assistant
*Scheduled and followed up with daily duties
Lead Lifeguard
*Reviewed maintenance records
*Checked chlorine levels
* Maintained safe environment for all swimmers
Parks and Recreation Maintenance
*Cleaned, prepared, and landscaped parks, athletic fields, and the city
Parks and Recreation Gym Supervisor
*Opened and closed facilities
*Reported final results of adult and children leagues
Relevant Knowledge, Skills, and Experience
* Microsoft Office * Scheduling Programs * Problem solving abilities
*Full management responsibilities for 350 employees * Effective short and long range planning
* Demonstrated commitment to developing career goals within and organization
*Superior customer service skills
*References available upon request
Contact this candidate