Customer Service Manager

Cheryl Fauver

**** ******* *****

Reno, NV *****

775-***-**** (home)

775-***-**** (cell)

abjv68@r.postjobfree.com

Career Objective

Organized, dependable multi-tasker seeks an opportunity to use bookkeeping

and/or customer service skills.

Professional Skills

. Highly responsible and ethical: Experienced in handling large

amounts of cash, making bank deposits and maintaining records and

transactions.

. Exceptional customer service: Strong communication skills to

understand customer needs and provide "best in class" service results.

Track record of successfully dealing with difficult personalities to

resolve dissatisfaction.

. Independent and team player: Enjoys collaborating with

colleagues, clients and customers as well as completing tasks

independently.

. Organized and motivated: Skilled in maintaining order amidst

chaos and ever-changing challenges. Able to seamlessly multi-task long

and short-term priorities to generate desired results.

Professional Experience

1997 - 2008 Streamline Jewelry/ Streamline Property

Reno, NV

Assistant office manager, bookkeeper and customer service coordinator for

international jewelry business. Responsible for all accounts receivable,

accounts payable, coordination of tax information for CPA and funding of

401(k) for this business that did between $5,000,000 and $10,000,000 in

sales annually. Managed employee time sheets, scheduled payroll dates and

vacation days for as many as 41 employees. Handled bookkeeping for

Streamline Properties. Paid owner's personal bills, taxes, managed his

accounts and correspondence.

Proficient in: Quick Books, Quicken and SAP

1973 - 1997 Cheryl's Dog Grooming

Denver, CO

Owned and operated successful dog grooming business. Built an extensive and

loyal customer base, hired/fired, trained and supervised employees,

developed and managed bookkeeping system. Annual business receipts

$100,000.

University of Iowa Hospital (2 years)

Iowa City, IA

Laboratory manager running blood gasses, hematocrits and carbon dioxide

levels for ICU and CCU. Responsible for all respirators, monitors,

transducers; assisted with cut-downs.

Cosmetologist (2 years)

Creston, IA

Creston Veterinary Clinic (5 years part-time)

Office manager, surgery assistant, bookkeeper

Education

Southwest Iowa Community College General Studies

Iowa Cosmetology School Cosmetology License

References

Upon request

Contact this candidate