Project Manager Customer Service
Resume:
M ar ie Redman
***** **** ******* ***** #****
Jacksonville, FL 32246
Email: m abjv4y@r.postjobfree.com
Professional Experience:
Project Manager February 2010 to present
Harbinger (formerly Quality Sign Company), Jacksonville FL
• Process sales orders. Created job orders and purchase orders. Coordinate third party installation,
survey or service. Set expectations and deadlines with clients on national levels. Record data and
provide weekly analysis for executives.
• Register and establish contact with various municipalities. Secure permits for various structures.
Attended board meetings for projects under review. Perform site visits and coordinate inspections.
• Monitor design, fabrication, and installation of products utilizing LEAN Manufacturing principals. Inspect
and coordinate the receipt, shipping, delivery or installation of fabricated products. Confirm installation
and completion of project with sales rep, client and municipality.
• Created spread sheets and PowerPoint presentations for weekly meetings, client visits and scheduled
bidding/quoting. Direct and coordinate weekly production meeting. Established data analysis and new
documents in interim of software upgrade.
Assistant Clinic Administrator February 2009- February 2010
Massage Envy Jacksonville, FL
• Perform opening and closing procedures daily. Monitor client to employee ration. Prepared nightly
deposit and made morning bank run.
• Resolve member/client issues, provide excellent customer service, and ensure sales numbers are
meeting expected goal. Ensure all protocols and safety procedures are followed.
• Credential new hires, interview and hire sales associates and therapist. Run reports for reviews, resolve
employee issues, perform daily operations of booking massage appointments.
Provider Scheduler March 2008- February 2009
Solantic Jacksonville, FL
M ar ie Redman
10000 Gate Parkway North #2114
Jacksonville, FL 32246
Email: m abjv4y@r.postjobfree.com
• Schedule 150 physicians in 4 overlapping markets for walk-in urgent care centers 90 days in advance.
Coordinate schedules with vacations, travel needs, PRN shifts and appropriate coverage in centers.
Ensure centers were staffed based upon the daily revenue goals, patient flow, experience and condition
of the providers. Prepare travel arrangements for training seminars.
• Develop rapport with locum and staffing companies, negotiate rates and travel expenses. Monitored
hourly cost and reported to Director of Operations weekly.
• Travel to centers to for new hire orientation shifts, provide updates to the support staff, center managers
and market leaders. Discuss new policies, procedures and scheduling needs bi-weekly.
• Collaborate with the COO, CMO, marketing department and center managers for scheduling, revenue
expectations, provider performance, marketing items and public relations/ customer service. Act as liaison
between attorney offices and CMO with depositions and phone conferences for providers. Report all
correspondence to the CMO. Collect, organize and report x-ray logs to the CMO on a daily basis.
• Implement new scheduling procedure for providers during holidays, emergencies and vacation peaks.
Create new documents for resource information, marketing and new hire packets for providers. Work
directly with Human Resources, Payroll administration and Recruiting, and Provider Credentialing to
ensure proper orientation and maintain professional environment.
Administrative Assistant/Project Manager Assistant August 2007- March 2008
Connelly & Wicker Inc. Jacksonville, FL
• Schedule and prepare documents for client meetings, exchanging messages via email, voice message
or courier, filing, creating and re-producing documents with Microsoft Word, Excel, PowerPoint, Publisher,
Outlook and Adobe Standard, Reader and Illustrator. Greeted guests, colleagues and vendors to ensure
an exceptional visit.
• Coordinate and design schedules for executives, project managers and assistants using calendar
programs in Publisher, Outlook and Excel.
• Work with the business developer in marketing, project managers and president of the company to
create graphics, charts, and documents for engineering proposals and client marketing packages.
Prepare marketing packets for review and potential clients, convert all documents, graphic and marketing
material to new format. Organize filing room.
• Maintain Account Receivables ledger and managed location's accounts. Created spread sheets and
PowerPoint presentations for meetings, client invitations and scheduled events.
M ar ie Redman
10000 Gate Parkway North #2114
Jacksonville, FL 32246
Email: m abjv4y@r.postjobfree.com
Education, Awards, and Recognition
University of North Florida, Jacksonville, FL
• Introduction to Continuous Quality Improvement- Jun 2010
• Introduction to 5S- September 2010
Owensboro Community & Technical College Owensboro, KY
• August 2003- December 2006
• Certified Nurses Aide License; 37 Credit hours
Owensboro Natural Health Academy Owensboro, KY
• January 2005- June 2005
• Massage Therapy Licenses "Most Devoted to Cause Honor"
Western Kentucky University Chapter of the Society of Professional Journalists
• 2003 Mark of Excellence Award: 2nd Place Best News writing; 3rdPlaceBest Feature Writing
Computer Programs:
Microsoft- Word, PowerPoint, Outlook, Excel, Publisher 2007 and 2010,Adobe- Illustrator, Reader,
Professional 8.1,Vision- Administrator and employee role, ADP- Employee role and Millennium, ADP/
HRB- Administrator employee role, Made2Manage
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