Tesa M. Fielden

**** ***** *****

Lewis Center, Ohio 43035

614-***-****

Objective: Customer Service Representative and/or Data Entry Clerk

Employment History

TekSystems 614-***-**** 02/2009-

01/2010

. Answered calls from bankers that had technical issues with their

computers and bank equipment.

. Assisted bankers with navigating through their programs used to assist

customers.

Teleperfomance USA 614-***-**** 08/2007 -

Present

. Customer Service Agent assisting customers that had technical issues

with their voice, video and/or data services. (DSL/FIOS)

. Provided order status for pending orders.

Staples 614-***-**** 04/2007 -

08/2007

. Customer Service employee assisting customers with returns and making

purchases.

. Finalizing purchases customer chose to make.

. Stocking merchandise for customers to purchase.

Calltech/Teleperformance USA 614-***-**** 01/2006

- 01/2007

. Customer Service Agent assisting customers with technical issues

concerning their DSL internet connection.

. Quality Assurance Analyst monitoring calls agents took ensuring they

were providing quality service and following methods and procedures

required

. Answer technical support questions for agents new to the job and

provided Tier 3 support for issues frontline agents weren't authorized

for.

Perkins Restaurant & Bakery 614-***-**** 03/2002

- 12/2005

. Performed Management duties including ensuring employee job

performance, customer satisfaction, daily revenue reports and cash

management

. Performed any job position duty when needed including cooking, baking

and serving food.

. Provided performance reviews for employees

Education

. Penn Foster College 480-***-****

Course: Medical Transcriptionist

. Southeast Career Center 614-***-****

Course: Accounting and Business Administration

Graduated 1999 with National Vocational-Technical Honors Society

. Briggs High School 614-***-****

Course: General Academics

Graduated 1999 with National Honors Society

*References available upon request

Contact this candidate