Customer Service Quality Assurance

BLONG LEE

**** ******** **** *** - ************, OH 43068

Cell Phone: 920-***-****

Email: *****@*****.***-****.***

OBJECTIVE

To obtain a full-time position where I can maximize my skills, quality assurance,

program development, and training experience to the company.

TECHNICAL COMPETENCIES

Multimedia/Office Software:

Adobe: Photoshop, Illustrator, Premiere Pro, After Affects

Macromedia: Dreamweaver, Flash,

Additional Software’s: Autodesk 3Ds Max, Sonic Sound Forge, ImToo Converter,

Microsoft Office: Word, Power Point, Publisher, Excel

Operating System:

Windows: XP and Vista

EDUCATION

ITT Technical Institute – Green Bay, Wisconsin

Associates Degree in Digital Entertainment in Multimedia Technology.

WORK EXPERIENCE

Intechra – Columbus, Ohio (05/2009-Present)

Clerk I

Organize and clean computer hard drives, cell phones, PDA’s, and CPU’s in a

fashionably order to be boxed and ship out. Scan cell phones and computer hard drives

into data software (ICATS). Able to meet companies deadline and on time. Perform and

test LCD, Plasma and other flat screen TV’s. Usage of computer software such as ROMS

2.0, ICATS and Microsoft Office. Other duties responsible for are making labels,

printing, scanning, and inspecting materials and products, record accurate information

into system.

Teleperformance – Columbus, Ohio (10/2008-02/2009)

Inbound Call Tech Representative

Functioned as a member of a network team providing excellent customer service in

various technical and media-related areas. Assist customers in troubleshooting computer

hardware and specialized software, software installation, upgrade, also including

broadband connectivity, television cable and video issues and repair email problems.

Attend intense training to keep up to date with technology. Guide and navigate customer

to use Windows XP and Vista Graphic Interface. Also operate a multi-phone line and

responsible for proficient data entry and account administration.

Bright Beginnings INC – Green Bay, Wisconsin (03/2008-07/2008)

Toddler Assistant Teacher

Guide toddlers in usage of computer and update software’s for teachers to use.

Coordinate teaching lessons to three year olds in physical education, art projects, music

and reading. Provide a safe environment and procedures to children. Prepared play and

learning materials and set up the children's environment. Being able to performed simple

first aid in emergencies. Guided children's behavior and social development and observed

and recorded children's growth, behavior and development, and discussed with parents.

Integrated children with special needs into the program, modifying the program and the

physical environment when necessary. Maintain and perform a steady schedule with main

teacher for toddlers.

IPSSolutions – Green Bay, Wisconsin (10/2007-03/2008)

Digital Operator

Operate digital camera and travel to various locations to photograph new and used

vehicles. Responsible for uploading and maintaining current photographs into website

while administering and providing accurate information to produce necessary

certification stickers for vehicles. Able to use computer desktop and laptop to manage

inventory data system. Also operate printers, copiers, and fax machines. Organize and file

each vehicle’s document and submit accurate information to computer database.

Communicate with dealers and managers to meet project deadlines.

Green Bay Boys & Girls Club- Green Bay, Wisconsin (01/2006-03/2008)

Computer and Art Staff

Help Tech support and troubleshoot computer hardware and software in computer lab.

Create and design brochures and flyers for company's event. Filing papers, usage of

printers and organizing events. Also, email and document papers accurately to supervisor,

such as submitting daily activity plans, events, projects and assignments. Communicate

with supervisor and other staffs. Proficient in usage of Microsoft Office, Word, Publisher,

and Power Point. Usage of digital camera to capture student’s performance, art projects,

and school buildings.

AFFILATIONS

Called Out Ministry (COM) – Green Bay, Wisconsin

2008-2009 Web Design Department & Technical Department

Spring Lake Church – Green Bay, Wisconsin

2007-2008 Web Design Department & Technical Department

RECOGNITION

New Salvation Church of God- Creative Visual/Media Presentation Award 2007-2008

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