Customer Service Representative
Resume:
Paula Hawkins
Concord, NC ***25
abjv2c@r.postjobfree.com
Work Experience
Customer Service Representative
ACS, Inc
Utica, New York
Customer Service Representative, Servicing Federal Student Loans through
the US Dept of Education for Direct Loans. Thorough knowledge of handling
all types of payment issues, forbearance/deferment options, changing
payment plans and due dates, knowing when to research information and how
to forward material and follow up information to a borrower, able to handle
all types of call situations from upset borrowers/parents to those needing
to be taught over the phone about the handling of their student/parent plus
loans, can apply and adhere to all aspects of the Federal Privacy Act, very
thorough knowledge of call center functions including but not limited to
inbound/outbound calls, collections, researching contact information on
borrowers and recording every call transaction in the database.
Oct 2008 - 09/24/10 ($10-12/hr)
Pharmacy Technician
St. Luke's Health care
Utica, New York
Employed in a hospital pharmacy. Filled prescription labels for
hospitalized patients, delivered regular orders and stat orders to
appropriate areas. Batched compounds, made IV's, drawing up oral and
injectable syringes for adults as well as pediatric and neonatal patients.
Also, filled orders for narcotics, ambulance drug kits and employee
prescriptions. Filled Pyxis stock (computerized dispensing agent). Followed
up on any areas of concern. Worked with out-dating drugs/rotating stock and
unit dosing. Completed required computer functions associated with filling
certain prescriptions. Also, logged appropriately in dispensing log books.
Worked under the supervision of clinical and staff pharmacists.
Nov 2006 - Feb 2008 ($12/hr)
Pharmacy Technician
NCS (OmniCare) Pharmaceutical
Syracuse, New York
Filling prescription labels for long-term care facilities, scanning items
to appropriate totes for delivery, unit dosing antibiotics, standard drugs,
and narcotics for filling prescription orders, inventorying, rotating and
out dating stock, also maintained a clean safe working environment. (These
were mostly for 30 day refill orders). Worked under supervision of clinical
and staff pharmacists.
Mar 2006 - Nov 2006 ($10.50/hr)
State Certified Pharmacy Technician
PRN Pharmaceutical Services (OmniCare)
Indianapolis, Indiana
Entered data information into computer system to setup new prescriptions,
change existing orders, and to generate new labels for floor technicians to
fill for the next delivery to our patients in long-term care facilities.
Filling prescription labels, scanning items to appropriate totes for
delivery, unit dosing antibiotics, standard drugs, and narcotics,
inventorying, rotating and out dating stock, maintaining clean and safe
work environment. Worked under supervision of clinical and staff
pharmacists.
Feb 2005 - Feb 2006 ($11/hr)
Health care Attendant
The Hawkins Family
Canastota, New York
Cared for a little girl from new born to five years old with multiple
medical issues. She had three surgeries on her stomach with a g-tube. I am
well educated and skilled in the following medical issues and illnesses:
gastric feeding tube, nissen fundoplication, hiatal hernias, pyloroplasty,
reactive airway disease, dehydration, reflux (GERD), pneumonia,
bronchiolitis, thrush, deficient immune system, and failure to thrive. I am
very proficient in maintaining medical records, properly using various
feeding pumps, bolus feeds, properly using nebulizers and glucose meters. I
have very proficient abilities in maintaining skin integrity, surgical site
care, sterile dressing changes, mental health stability, maintaining age
appropriate goals, specialized (fun) feeding tactics, and medication
administration. I am very knowledgeable and skilled in measuring and
recording the following health statistics: height, weight, pulse,
temperature, calorie count, intake and output, and glucose monitoring.
Aug 2000 - Feb 2005
Education
Penn Foster
Vocational in Pharmacy Technician
Graduated with a 90 GPA
Oct 2006 - May 2008
Employer: PRN Pharmaceutical (Omnicare)
Certification in State Certified Pharmacy Technician
became state certified Fall 2005
Sep 2005 - Oct 2005
Madison-Oneida County BOCES
Vocational in Licensed Practical Nurse
Graduated in June 1989
Sep 1987 - Jun 1989
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