Customer Service Assistant

Jenna L. Coy

*** ***** **. ***** ** ***** 937-***-****

` ******@*****.***

EDUCATION____________________________________________________________________________________

Sweet Briar College, Sweet Briar, VA

Bachelor of Arts Degree in Economics, May 2010; Cumulative GPA: 3.56

Dean’s list, Alpha Lambda Delta, Omicron Delta Epsilon

Spelman College, CIEE Arabic Language and Culture Program, Amman, Jordan, Fall 2008 – Spring 2009

1 year, 31-credit program designed to achieve high levels of proficiency in reading, writing and oral comprehension in

modern standard Arabic and in Jordanian dialect.

EXPERIENCE___________________________________________________________________________________

SWEET BRIAR COLLEGE ANNUAL FUND, Sweet Briar, VA

Fall 2006 – Spring 2010

Assistant Coordinator/ Caller

Served as the College liaison with alumni and parents by establishing an open and engaging line of

communication between the College and its supporters.

Assisted in t raining 15 callers and coordinating activities to develop a problem-solving mentality,

s trong persuasion skills and the ability to think in a fast-paced environment.

Facilitated discussions by phone with potential donors and won numerous, weekly achievement

awards

Assisted in reaching the College’s Annual Fund goal of over 2 million dollars and consecutively

surpassed it

SWEET BRIAR COLLEGE NETWORK SERVICES, Sweet Briar, VA January 2010 – Spring 2010

Networking Assistant

Assisted in setting up student/faculty/staff access to the college’s WIFI

Configured individuals’ machines to interface with college network

Performed dorm visits to t roubleshoot Ethernet/Wifi/networking related problems

ECONOMIC DEVELOPMENT AUTHORITY, Lynchburg, VA January 2010 – Spring 2010

Research Intern

Designed marketing brochures using A dobe InDesign to capitalize on the city’s assets and attract

potential businesses

Extracted data from a geographic information systems program, ESRI, to develop and strategize

new business outreach plans for the local community

Updated the city’s property database to consolidate all the property data in order to simplify

buyers’ online searches

MAINLINE ROAD & BRIDGE CONSTRUCTION, Beavercreek, OH May 2009 – August 2009

Office Assistant

Reviewed and corrected price/cost analysis reports for construction projects, diminishing the

amount of overpayment to vendors.

Assisted in preparing and reviewing the weekly payroll, optimizing an individualized, error

checking method

Provided quality customer service to clients and vendors by facilitating discussions and answering

i nquiries

SKILLS &

ACT IV I T I ES____________________________________________________________________

RESEARCH: LexisNexis, FactSet

COMPUTER: E xcel, PowerPoint, Word, Outlook, Publisher, Adobe

I nDesign, Adobe Photoshop

LANGUAGE: Proficient in Arabic and Spanish

ECO FLOOR: Assisted in the design and implementation of the College’s fi rst

environmentally- conscious dormitory; strategized methods to reduce

energy consumption among the student body

SEN IOR SEM I NAR: Completed a senior economics research paper, which explored the

r elationship between congressional representatives’ power and the cleanup of

Superfund sites

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