Customer Service Manager
Resume:
Loretta Lynne Givens
Wilmer, AL 36587
Phone: 251-***-****
E mail: **********@***.***
OBJECTIVE
A help desk position where my experience and customer service skills are an
asset.
SUMMARY OF QUALIFICATIONS
Highly motivated, creative, and flexible assistant with seven years of office
experience. Especially skilled at building effective, productive working
relationships with internal and external customers. Good computer skills and on
the job experience.
WORK EXPERIENCE
OFFICE ASSISTANT (9/2006 10/2008)
TEAM ONE COMMUNICATIONS, MOBILE, AL
Office Clerks, General : Perform duties that varied from specific office clerical
occupation, requiring limited knowledge of office management systems and
procedures. Clerical duties may be assigned in accordance with the office
procedures of individual establishments and may include a combination of
answering telephones, bookkeeping, typing or word processing, office machine
operation, and filing. Customer service, email orders and receiving orders verifying
shipments.
Receiving, filing, returning orders. Confirmation information on orders. Following
up with customers.
ANIMAL CONTROL OFFICER (3/2002 4/2006)
CITY OF MOBILE ANIMAL SHELTER, MOBILE, AL
Assisted in the adoption procedures such as receive money from
customers on adoptions and return of animals lost, disburse money to customers
and recorded the transactions. Assisted customers with renewal licenses and
updated anoculations of animals. Clerical duties in accordance with the office
procedures of individual establishments and may include a combination of
answering telephones, bookkeeping, typing or word processing, office machine
operation, and filing.
BANK TELLER (6/1998 3/2002)
MOBILE EDUCATORS CREDIT UNION, Mobile, AL
Clerical duties, answering telephones, customer service, account explanations,
loan payments, deposits/ withdrawal, collections. Accept DDA deposits, cash
checks, accept savings deposits and withdrawals, accept installment loan and
charge card payments. Balance cash items, teller’s over/short report, traveler's
checks, savings bonds, etc. Balanced daily. Assisted customers to the direct sales
staff. Run an inside or free standing drive in window. Receive money from
customers, disbursed money to customers and record the transactions in
accordance with well defined policies and procedures. Process deposit and
lending
transactions at teller window and drive thru. Responsible for cash funds,
balancing daily transactions and assisting individuals’ accounts. Accurately
conduct all credit and debit transactions to include receiving checking and savings
deposits/withdrawals, checking endorsements, and accepting checks for cashing.
Verify cash drawer, balance and prepare daily work using forms in accordance
with standard procedures. Issued traveler’s checks, money orders, and official
bank checks. Assure teller area is secure and well maintained at all times. Keep
proper cash supply on hand and prepare daily proof record while maintaining an
acceptable difference record. Delivered excellent customer service to all bank
customers.
EDUCATION
Graduate of Mary G Montgomery High School Semmes, Alabama 1985 1989
REFERENCES
Angela Lee (Friend 25 years)
Downing Dr
Semmes, AL 36575
Janet Jordan (A.C.O. City of Mobile Shelter)
Old Moffat Rd
Wilmer, AL 36587
Sharon Wilson (Assistant Manager Mobile Educators Credit Union
Lucedale, MS Now Office Manager at Navigator Credit Union)
Contact this candidate