Customer Service Technical Support
Resume:
Zachary Fielden
Mobile Phone: 330-***-****
Secondary Phone:
E-mail: **********@*****.***
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OBJECTIVE
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WORK EXPERIENCE
Branch Operation Support
January 2010 - October 2010
JPMorgan Chase Columbus, OH
Banking
Provided branch employees with Policy and procedure support
Answered inbound calls from branch employees regarding our policy and
procedures. Covered a broad range of questions including fees/transactions,
account/customer maintenance, ID requirements, cash shipments, audits,
checking/savings/CDs. Submitted escalations through outlook as necessary
and logged all calls with a call tracker.
Banking,
Solutions Analyst
February 2009 - January 2010
TekSystems
Banking
Contracted through teksystems to work at Chase. Assisted Branch employees
with processing transaction, performing account and customer maintenance
and account openings. Assisted with troubleshooting hardware and software
issues and escalating to the proper resolution ques as needed. Documented
all calls through a call tracker while meeting QA requirements.
Cook/Cashier
August 2008 - February 2009
Buffalo Wild Wings Hilliard, OH
Restaurant/Food Services
I perform a multitude of tasks each day consisting of cooking, portioning,
cleaning, stocking, preparing food, answering the phone, taking orders and
cashing them out at the register.
Fiber Solution Center Customer Service Analyst
October 2005 - May 2008
Teleperformance USA Columbus, OH
Computer/IT Services
Provided technical support for Verizon DSL and Fios customers. Assisted
with internet connectivity. was part of the premium technical support
project before it was moved to Canada. In premium technical support we
supported everything except registry edits, physically broken equipment,
bios, RAID, and command line routers. Just as some examples of
troubleshooting performed: I've removed viruses/spyware, installed network
printers, reset tcp/ip stack, fixed browser and email issues. I also know
how to uninstall/reinstall operating systems, Install Hard drives, RAM, and
Network Interface Cards.
Server
October 2003 - October 2005
Steak N' Shake Columbus, OH
Restaurant/Food Services
Waited on tables, did what ever I could to make the customer happy with
their experience. Bused tables, Cashed customers out at the register, and
sweeped and moped at end of day.
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EDUCATION
Certification,
June 2007 - July 2007
Comptia A+ Certification Columbus, OH
Received the highest score in the class on both A+ Certification tests
Some College Coursework Completed,
June 2003 - August 2005
Devry University Columbus, OH
Completed 5 Semesters of Electrical Engineering
Vocational,
August 2002 - June 2003
Wayne County Schools Career Center Smithville, OH
Completed 1 year of ElectronicsCompleted 1 year of Auto Mechanics
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SKILLS
IE Exper
t
Email Exper
t
Call Center Exper
t
Mozilla Firefox Exper
t
windows (95, 98, ME, 2000, Exper
XP, Vista) t
Computer Diagnostics and Exper
Repair t
Virus and Spyware removal Exper
t
Banking Exper
t
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REFERENCES
Josh Reihle
United States Postal Service
Professional
Tesa Mault
Teksystems
Professional
Contact this candidate