Customer Service Manager
Resume:
Joan E. Frank
Virginia Beach, Virginia 23456
********@***.***
Objective: Utilizing my public relations skills, professionalism and experience, to become an
integral team player in the advancement of corporate goals.
Summary:
• 10+ year’s office management with an emphasis on including team leadership,
budgeting, scheduling, inventory control and continual improvement.
• 10+ years in volunteer positions including: assistant teacher, Seatack Community
Center, and President of the Tidewater Community College Recreation Club.
• Superb organizational skills, time management, communication, and computer
efficiency with all Microsoft Office applications.
Work Experience:
Administration Specialist 10/07-4/09
DRS Technical Services, Inc. Fort Story/FORSCOM Logistics Training Cluster
• Performed all administrative tasks to enhance efficiency of our services.
• Maintained soldier’s records, made certifications for the soldiers/students.
• Maintained company and employee files/records, Data Entry.
• Resolved any issues in shop or with our customers, first point of contact.
• Supported management, ordered supplies, inventory.
• Called all of our Military units through out the United States for confirmation.
• Helped wherever I am needed to get the job/jobs done.
• Provided assistance to the instructors with their own paperwork.
• Made manuals, FORSCOM Reports, Yearly Reports and other reports when needed.
Office Manager/Customer Service 07/06-08/07
CHJ Digital Repro, Va. Beach, VA
• Performed all administrative tasks to enhance efficiency of office services and sales.
• Maintained customer records and inventory records.
• Invoiced jobs, resolved any issues in shop or with our customers.
• Support management, sales, and service teams.
• Helped where ever I was needed to get the job/jobs done.
Branch Administrator 02/04-06/06
Virginia Business Systems, Norfolk, VA
• Performed all administrative tasks to enhance efficiency of branch services and sales.
• Maintained customer records and inventory records order supplies.
• Processed sales order data.
• Supported management, sales, and service teams.
Recreation Assistant 06/03-2/04
MWR- Moral, Welfare, Recreation - Naval Station Norfolk
• Answered phones and provide initial customer service.
• Coordinated daily, weekly and monthly records of patrons.
• Facilitated recreational reservations and ensured patrons’ satisfaction.
Office Manager 04/01-4/03
Cape Henry Yachts Service Department, Norfolk, VA
• Managed administrative activities for the Parts & Service Department, including
inventory & purchasing, accounting, balancing & invoicing, and project/service
scheduling & estimation.
• Extensive experience resolving customer/member complaints
• Administrative Duties: Receptionist, Filing & Word Processing
Dock shop Manager/Office Manager 06/00-2/01 & 5/92-11/98
The Marina at Marina Shores, Virginia Beach, VA
• Managed routine admin.activities for the Parts & Service Department and Dock shop,
including inventory & purchasing, accounting, balancing & invoicing, and
project/service scheduling & estimation.
• Customer/member complaints resolutions.
• Coordinated member activities and events
• Administrative Duties: Receptionist, Filing & Word Processing
Education: Honors Graduated with an Associate Degree in Recreation Leadership
Tidewater Community College, Virginia Beach, April 1993.
Honors Graduated with a Bachelor’s Degree in Recreation Leadership
Old Dominion University, Norfolk, May 9, 1998.
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