Customer Service Manager

Leon Faulkender

**** ******** ****, ***** ******, Michigan 48320

H: 248-***-**** C: 810-***-****

abjuz6@r.postjobfree.com

SUMMARY OF QUALIFICATIONS

Presents personal professional image, demonstrates planning and

organizational skills,

established verbal and written communication skills, proven business math

skills, proven aptitude

and skills to excel in a results-driven and customer-focused environment,

demonstrates strong

computer skills, creative, strong communication skills and consistently

meets deadlines.

EXPERIENCE

Customer Service/Graphic Designer/Prepress Manager, Accelerated Press, Inc.

September 2008 - present

. Manage all aspects of scheduling, prepress, printing, and production of

materials

. Unmatched customer service

. Work closely with clients to develop innovative printed materials to

promote client products,

marketing materials, corporate identities, as well as simple forms and

stationery

. Create a synergetic atmosphere with outside graphic designers to ensure

proper realization

of projects

. Coordinate production with pressmen, bindery and shipping personnel

. Operate and maintain image-setting, film processing and plate processing

equipment

. Initiated stringent quality-control initiatives to greatly reduce errors

and waste

Customer Service/Graphic Designer, Comprehensive Planning, Inc.

July 2005 - September 2008

. Managed all aspects of scheduling, prepress, printing, and production of

materials

. Customer service

. Developed innovative marketing plans to promote client products, created

marketing materials

to develop corporate identities, and newspaper/print media ad campaigns

. Utilized latest industry-standard design software and equipment to create

custom print

and multimedia graphics

Graphic Designer/Prepress Manager, Moran Graphics

March 1994 - July 2005

. Developed innovative marketing plans to promote client products,

marketing materials,

corporate identities, and designed work for political campaigns. Managed

all aspects of customer service, pricing, scheduling, prepress, printing

and production of materials

. Phone call and email follow up and customer retention

EDUCATION AND TRAINING

Computer Information Systems

Florida Institute of Technology, presently

General Education/High School

Clarkston High School, Clarkston, MI

Specialize in programs:

Adobe Creative Suite (Photoshop, Illustrator, InDesign, Acrobat

Professional/EnFocus),

Quark XPress, Microsoft Office, MacOS 10.5, Agfa Viper/Rip

References available upon request

Contact this candidate