Customer Service Manager
Resume:
REMONA L DUNCAN
LOUISVILLE, KY 40216
abjuy8@r.postjobfree.com
objective
To obtain a position in the accounting field which allows for
advancement into management.
Summary of qualifications
Proficient with office machine: PC, NCR proof, Adding machine,
fore phase, fax, copier, and printer
Proficient with the following computer programs: COBOL,
Lotus, Word, Excel, Access, Power point, and Ami pro
Employment
9/1993 to present (seasonal)
H and R Block
Tax Advisor I
Tax Instructor Basic
Fill in for Manager
Prepare Taxes for individuals and business for H & R Block
using the following forms: 1040, 1040A, 1040EZ, 1040X, 740,
740S, 740EZ, 740X and schedule C
Process payments and post to customers accounts
Make daily deposits and Balance cash drawer
4/2000 to present (seasonal)
Churchill Downs
Vault Attendant
Make daily deposits and balance stands
5/2002 to 1/2009
HFC/HSBC
Senior Account Executive
Fill in for Manager
Prepare daily and monthly audit reports
Process payments and post to customers accounts
Refinance home, autos, and unsecured loans
Sold life, disability, and unemployment insurance
Sold home and auto plans
Key and process loan applications
Close loans and customer accounts
Great Customer Service Skills
Make daily deposits and Balance cash drawer
Take payments and post to vendor and customer accounts
2/1996 to 5/2002
US Bank
Personal Banker, Customer Service Representative, Human
Resource Coordinator, and Accountant II
Refinance home, autos, and unsecured loans
Sold life, disability, and unemployment insurance
Sold home and auto plans
Key and process loan applications
Close loans and customer accounts
Great Customer Service Skills
Balance cash vault
Audit teller drawers
Open Checking, Savings, IRA. and CD accounts
Basic Human Resource duties (preparing for job fairs, gather
and distribute yearly packages and prepare memos).
9/1991 to 2/1996
Kroger Company
Accounts Payable Clerk
Key work online
Charge stores and pay vendors from the receiver book and
balance out each of the vendors account weekly
3/1989 to 9/1991
National Processing Company
Accounts Payable Clerk, Data Entry Clerk, Proof Operator and
Utility Clerk
Key work online
Take payments and post to vendor and customer accounts
Process funds going out and coming in
Balance 210 ATM to the G/L report
2/1986 to 3/1989
Citizens Bank (PNC) Operation Center
Balance Clerk, Banc Tec Operator, and Proof Operator
Process checks and encode checks
9/1988 to 9/1989
University of Louisville Daycare Center
Administrative Assistant and Bookkeeper
Education
2001 - 200? Sullivan University 3101 Bardstown Road
Louisville, KY 40232
(Presently working on bachelor degree)
1983 - 1985 Sullivan College 3101 Bardstown Road Louisville,
KY 40232
Associate of Science Degree, in Professional Accounting and
Business Administration
1980 - 1983 Seneca High School 3510 Goldsmith Lane Louisville,
KY 40219
Diploma
Languages
English
REFERENCES
Available upon request
Contact this candidate