Customer Service Human Resources
Resume:
Dear Hiring Manager,
I am interested in employment with your facility. I am a determined individual that always seeks
results and produces results. I am highly professional. I treat things as black and white; it either
is or is not. I also love to teach. I find it fulfilling and enriching. I love to enlighten others and
provide them with the proper education tools they need to succeed. I feel that I am the right
candidate for this reason as well as the fact that I possess a Bachelors degree in Human
Resources Management as well as I have strong management skills. My degree and experience
have given me and trained me in methods I have used to help progress my ability to be a
successful professional. I hope that you will consider me for your current open position.
Sincerely
Chelsie Pak
Chelsie Pak
11595 S. Cienega Creek Place
Vail, AZ 85641
Experienced in Training and a passion for Human Resources.
Objective
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I want to possess a fulfilling career. I want to be an outlet for individuals who need answers to
questions that may be outside their realm. I want to be a pinnacle for ethical and moral behavior
for employees. I want to inspire and instruct fellow coworkers on policies and procedures needed
for them to succeed in their jobs. I want to progress with my knowledge to a higher level. I am
black and white when it comes to Human Resources which are valid and sensible approaches. I
wish to gain a career, not a job.
CORE COMPETENCIES
Staffing
Organizational Development
Training
Regulatory Compliance
Conflict Resolution
HRIS
Payroll
Recruiting
Scheduling
Employment History
Favorite Health Care Staffing
Tucson, AZ
Recruiter
June 2010 – Current
I am responsible for the recruiting of individuals within the medical community. I staff local
hospitals with RN’s, LPN’s, and CNA’s to fulfill their needs on a per diem basis. I speak to
clients on a daily basis to address and fill their needs when they are low on core staff. I recruit
medical professional to work pier diem in addition to their core jobs. I recruited and processed
all new hires including paperwork, background checks, and drug screens. I also audit current
employee files as well as I9’s in order to ensure that all are compliant with State and Federal
compliance.
Accomplishments
Provided business lead that resulted in contract between Telerx and Favorite Healthcare being
signed.
ARAMARK
Food and Beverage Provider
Human Resources Representative
Tucson Convention Center
April 2009 – June 2010
Responsible for all recruiting and scheduling, Prepares all personnel changes including change of
status, evaluations, step increases, reclassification and terminations. Responsible for tracking and
ensuring the timely and accurate submission of payroll. Supervise employee merit system rules
and procedures, assignment procedures, grievances, disciplinary actions, discrimination
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complaints, and other personnel matters. Responsible for training all new employees on safety
and ARAMARK guidelines. Knowledge on unemployment claims. I have participated in HR
audits, Wage and Hour audits, Kitchen audits, and DM audits.
Accomplishments
I decreased employee use of employee hot line 95.4% by creating more an effective scheduling
procedure.
I received a 95% on wage and hour audit.
Lewt.Inc (www.lewt.com)
Online gaming website
Training Manager
Internet Based. Physical Location is Sacramento. CA
August 2006 – August 2010
Duties and responsibilities include managing daily operations, and administrative services.
Determine staffing requirements, and train new employees. Established and implemented
departmental policies, goals, objectives, and procedures. Established effective means of training
that resulted in training time being reduced. Maintained monthly performance audits to ensure
that customer service representatives were achieving monthly goals and ratings in customer
satisfaction.
Accomplishments
Established training manual and procedure and increased CSR proficiency within 6 months
Lewt.Inc (www.lewt.com)
Online gaming website
Customer Service Agent
Internet Based. Physical Location is Sacramento. CA
January 2006 - August 2006
Duties and responsibilities included assisting customers with questions and providing
information about orders. Assisting in the facilitation of delivering orders.
Accomplishments
Was promoted in 6 months due to high performance and high customer satisfaction.
Education
American Intercontinental University Online
Internet Based. Physical Location Hoffman Estates,
BA in Business Administration/Human Resources Management
April 2008 - July 2010
Graduated with 3.60 GPA
Made Deans List.
Contact this candidate