Customer Service Sales

Washington Shalida Anderson Washington

**** ******* ****** ***** *****, La 70811

225-***-**** (cell) or 225-***-**** (home)

abjuwd@r.postjobfree.com

Profile Summary

* Excellent communication skills, written and oral; computer literate

with Microsoft office applications

* Excel at interfacing with others at all levels to ensure

organizational goals are attained.

* Detail oriented, organized, assertive, and works well with others.

* Possess excellent interpersonal, analytical, and organizational

skills.

* Excel within highly competitive environments where leadership skills

are the keys to success.

* Over 10 years of professional experience; 7 years of administrative

experience; 5 years of sales experience

* Maintain employee and management confidential information

Employment

06/10 - Current Administrative Support

Office of Federal Programs Support

. Assisting administrative faculty with preparing files,

copying, faxing, and mail

. Prepares materials needed for meetings, such as agendas,

handouts, binders, etc

. Review contracts, secure appropriate signatures, and

monitor contracts until approved

. Handles time sensitive information and resolve issues or

forward to appropriate personnel

. Supervise student workers in completed departmental

assignments

. Maintain inventory and process order placement

. Consult with management on organizational matter to

enforce a smooth workflow

11/03 - Current Substitute Teacher

East Baton Rouge Parish School Systems

Duties Include:

. Preparing lesson plans, class work, and homework in the

absence of permanent teacher

. Teaching 6-8 grade students' vocal music and instruction

related to vocal music

. Curriculum and Instruction for grades K-12

03/04 -Current

(Actual dates: 03/04 - 11/05~full/part-time; 12-08 - Current ~PRN status)

Front Desk Receptionist/ Medical Records Personnel/Medical

Assistant

Louisiana Woman's Healthcare Associates

9000 Airline Hwy

Duties include:

. Updating demographic and insurance information

. Making needed copies, filing, and faxing

. Assist medical staff with request for information

. Team player by assigning co-workers with special

assignments and task

. Maintain personal and confidential information

. Ensure that patient information is accurately captured

and reflected in the system

. Maintained a steady workflow within any area of the

organization

10/06 - 07/07 Sales Associate: Door Hardware

Home Depot Direct

Duties Include:

. Business to Business sales and order placement

. Detailed Product Knowledge

. Excellent Customer Service

. Exceeded projected sales goal by

10%

. Demonstrated leadership abilities

06/07 - 06/08 Human Resource Coordinator/Medical Records

United Homecare Services

3233 S. Sherwood Forest Blvd

Duties Include:

. Updating employee information, folders

. Collecting employee data; employee verification

. Attended organizational meeting as directed

. Performed background checks

. Corresponded to job applicants to notify them of

employment consideration

. Develop a patient filing system

. Reviewed employment applications to facilitate

recruitment

. Performed other HR duties as assigned

07/01 - 04/04 Clinical Data Technician

Our Lady of Lake RMC

Duties Include:

. Medical transcription

. Cerner System; process patient's orders

. Answering a Call light, multi-line phone system

. Creating patient charts, Organizing order information

. Liaison between physician, nurse, patient, and patient

staff

Education

Current University of Phoenix/ Baton Rouge Campus

Major: MBA/Human Resource Management

GPA: 3.5

Southern University A & M

Degree: Bachelors of Science

Major: Sociology

Skills

Excellent working knowledge of Microsoft Office (Power

Point, Excel, Outlook, Word), Internet Explorer, Mozilla

Fox, and Statistical Package for the Social Sciences (SPSS)

Typing: 45 WPM/99% Accuracy

Reference

Donna Harris - Supervisor/Office Manager

Ph: 225-***-****

Dr. Christopher Hunte - Chair of Sociology Dept/Professor

Ph: 225)771- 3120

Bernell Cook - Division Director/ Office of Federal

Programs Ph: 225-***-****

Contact this candidate