Customer Service Administrative Assistant
Resume:
CRYSTAL M. GONZALES
Fresno, CA 93722
abjuw5@r.postjobfree.com
Profile:
Highly skilled Administrative Assistant with over 5 years of experience providing outstanding customer
service and administrative support to patients, physicians, and health care professionals.
Skills:
Administrative
• Developed under the desk file system to organize and offer easy accessibility to forms and
documents
• Organized supply closet and formulated color-coded system
• Transcribed physician’s orders
• Handled confidential data entry
• Maintained patient records ensuring accuracy and attention to detail
• Answered patient call lights
• Directed incoming calls to correct location
• Entered routine orders into computer
• Labeled flow sheets for each patient
• Thinned patient charts and filed updated patient information
• Assembled packets
• Cleaned and sanitized patient charts
• Passed out patient medications
Customer Service
• Greeted patients and visitors in a polite and courteous manner and directed them to their correct
location
• Managed entrance of unit and verified patient code to assure security
• Attending to patients non nursing needs to help them feel more comfortable
• Checking on visitors in the waiting room assuring them that they haven’t been forgotten
Experience:
Unit Clerk Clovis Community Hospital, Clovis, CA 2006-2008
Health Unit Coordinator Children’s Hospital Central California, Madera, CA 2002-2005
Education:
Central High School East Campus, Diploma 2000
Central Adult School, Certificate of Completion 2002
Medical Terminology and Pre Allied Health
References
Kathy Costa
1.
Children’s Hospital Central California
High Risk Clinic Coordinator RN
Years known: 6
Mary Alvarez-French
2.
Exceptional Parents Unlimited
Early Childhood Specialist
559-***-**** Ext 247
Years known: 2
Ladonna Powers
3.
Saint Agnes Medical center
Patient Care Technician
Years known: 10
Michelle Brewster
4.
Children’s Hospital Central California
Pediatric RN
Years known: 4
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