Mary Jo Downey

**** ** ** *****: 937-***-****

Bradford, Ohio 45308 Email: abjuw3@r.postjobfree.com

SUMMARY

Dependable, detail-oriented administrative professional with over 15 years

experience in a variety of business environments such as manufacturing,

computer systems, retail, and food service. Strong organizational and

communication skills with the ability to work well under pressure.

Comfortable in working with all levels of staff, customers and vendors.

Works well independently as well as in a team environment. Committed to

achieving company objectives. Hands on experience with:

Billing Customer Service ISO 9000

Inventory Control Product Scheduling Invoicing

Microsoft Office Auditing

PROFESSIONAL EXPERIENCE

Sonoco Products, St. Paris, Ohio 1996-2008

Manufacturer of composite cans and tubes.

Senior Customer Service Representative

Performed a full range of administrative support and backup for customer

service manager.

. Determined customer needs, maintained strong customer relations and dealt

effectively with challenging customer issues

. Answered a high volume of incoming calls, resolved issues where possible

and communicated concerns to appropriate personnel when necessary

. Received, reviewed and processed up to $40K per day in orders, invoices,

credits, and return goods for six manufacturing plants

. Scheduled freight services as required and prepared all documentation

required for overseas shipments for six manufacturing plants in three

countries

. Processed all aspects of Electronic Data Interchange (EDI) ordering and

billing

. Managed all aspects of vendor management account scheduling production of

materials, maintaining optimum inventory levels, scheduling freight,

invoicing, credits, and resolving customer concerns

Rittal Corporation, Springfield, Ohio 1995-1996

Manufacturer of Metal electronic enclosures.

Customer Service Representative

Received and processed orders for Rittal's largest vendor management

account.

. Determined customer needs for accounts with values of up to $40K per day

. Organized and scheduled up to 20 freight shipments per day and utilizing

six or more shippers

. Billed for all shipments made to Rittal customers and issued credits when

necessary for damaged shipments or returns

. Prepared documentation for overseas shipments

. Processed all aspects of EDI orders

. Performed all certified internal audits as per ISO 9000 Standards

. Oversaw Rittal's largest vendor management account

. Implemented and developed Lotus spreadsheets for tracking six product

lines

MARY JO DOWNEY PAGE 2

Infotel, Fletcher, Ohio 1994-1995

Builder of custom computer systems.

Customer Service Representative

Assisted customers with the ordering of custom computer systems.

. Determined customer needs and explained system requirements available for

customizing their computer systems

. Maintained strong customer relations and helped to generate repeat

customers

. Resolved customers issues in regards to damaged shipments or transferred

to a technical support person to assist with questions of operation

. Provided information and cost, resolved customer problems, and tracked

shipment

. Provided quotes as to system requirements, worked with customers to

assure satisfaction of equipment received, and provided shipment-tracking

information.

Reynolds & Reynolds Company, Dayton, Ohio 1979-1994

Manufacturer of automotive hardware and software needs.

Documentation Service Procurement and Distribution Coordinator 1990-

1994

Purchased printing of documentation for customer training materials,

coordinated shipment of materials with new hardware purchases.

. Competitively sourced and purchased printing services and presentation

material for computer software and hardware documentation and user

reference manuals

. Monitored and maintained optimum inventory levels for a $200K inventory

. Coordinated distribution of documentation and billing

. Researched and determined customer credit return request and credit

billing

. Coordinated and supervised up to six temporary personnel to assist in

special projects

. Performed on-site vendor press checks to assure printing quality.

. Negotiated a price reduction for purchased binders effecting a $384K

annual savings.

. Reduced customer training annual binding cost by $1.8M annually

Documentation Distribution Clerk 1985-1990

Clerk Typist secretary 1982-1985

Billing Clerk 1979-1982

TRAINING

SSTAR (Strategic Service to Achieve Results) Team Training.

Certificate of Training Excellence for the Basics of Front-Line customer

service phone skills.

DuPont Safety Course STOP (Safety Training Observation Program)

Customer Service Skills Seminar

Contact this candidate