Manager Human Resources
Resume:
Kerri D. Arkie
***** *. *** **. *********, OK ***19
Email: **********@*****.***
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Education
East Central University of Oklahoma, Ada, Ok 74820 - Diploma; May 1999
Master of Science Degree: Human Resources/Administration Option
*See Transcript for related coursework
Northeastern Oklahoma State University, Tahlequah, OK 74464 - Diploma;
May 1994
Bachelor of Arts Degree: Psychology - Major; Social Work - Minor
Honors: Dean's List: three semesters
Oakton High School: 2900 Sutton Road, Vienna, VA 22180 - Diploma; June
1987
Honors: Advanced Studies Diploma
Professional Experience:
Medical Support Assistant, (OA) - GS-0679-05: IHS Claremore Indian
Hospital April 12, 2009- August 11, 2010
Supervisor: Jennie M Terrapin
Salary: $31,315.00/ yr/40hrs.
. Assist the Contract Health Specialist with program objectives
. Process referrals and call-ins for weekly review committee
. Responsible for correspondence between patients, caregivers, and
vendors in a timely fashion
. Verify eligibility of patients to Contract Health Program services
based on geographical locations and needs
. Communicate with medical providers and vendors and fiscal
intermediaries within and outside the hospital to ensure patients
receive appropriate and quality care
. Responsible for scheduling appointments for patients with contracted
providers and supplying necessary documentation for quality patient
health care
. Issue purchase orders to vendors for approved referrals, call-ins,
and transfers
. Maintain accurate patient medical records with a commitment to
patient confidentiality, risk management, abuse or fraud that
impacts the health and welfare of all Indian Health Service clients.
. Assist the Contract Health Specialist with development of policy and
procedures and compiling data for program analysis.
. Communicate with various Tribal Agencies issues of eligibility,
referrals, funding and denials
Accomplishment:
. Attained a performance evaluation rating of: Fully Successful
Resource Family Development Specialist: Eastern Oklahoma Youth Services,
Inc. October 2000 to August 2002
Supervisor: Kent Kelley MBS, LPC, Director
Salary: $400/per Adoptive Home Study; $250/Conversion Home Study
. Interviewed and counseled with prospective adoptive and foster
(Resource) Families for the Oklahoma Department of Children and
Family Services (DCFS).
. Prepared a written narrative of the prospective resource family's
history, present circumstances, and life skills applicable to
service as a Resource Family for children in DCFS custody.
. Performed basic background investigations through interviews of
personal references, employers, and schools attended by children of
Resource Family applicants.
Accomplishment:
. Successfully recruited Resource Families for DCFS- Pontotoc
County, OK
Training and Certificates:
. A Hidden Minority: Gay, Lesbian, Bisexual Youth
. MEPA- Multi-Ethnic Placement Act
. CW 292 Resource Family Assessment
OCS Counselor: Area Youth Services, Inc. Ada, OK- October 1, 1999 to
August 31, 2002
Supervisor: James Begin, Executive Director
Salary: $21,500/yr/40hrs.
. Contracted Case Manager (CCM) providing Comprehensive Home Based
Services (CHBS) to DCFS clients eligible for Oklahoma Children's
Services; which included: parenting education, drug testing,
mandatory supervision of children reunited to the home, educational
and vocational development, anger management, domestic
abuse/violence prevention, and development of and linkage to
available resources in Pontotoc County, OK.
. Assisted the CCM Supervisor in scheduling intake staffing and
coordinating services
. Assisted CCM Supervisor at the intake/orientation to explain and
engage client to services.
. Administer multi-level assessments to evaluate the service needs of
clients.
. Assist the family with the Development of the Family Intervention
Plan (treatment plan)
. Monitored client progress and prepared reports for DCFS and the
Family Court System
. Family advocacy in the court system and with other community
resources
. Supportive counseling and crisis intervention services
. General Clerical and other duties as assigned.
Accomplishments:
. Took responsibility for orientation and training of new CCM's
at Area Youth Services, Inc.
. Assisted with compliance of records, policies, and procedures
in order to obtain CARF (Certified Accreditation of
Rehabilitation Facilities) Certification
Training and Certificates:
. Managing Aggressive Behavior for Direct Care Staff
. Effective Court Testimony
. CARF/OCS Procedures Training
. Community Based Drug Courts Conference
. CAPE- Creating A Positive Environment
. OCS-CHBS Policy and Procedure Update
. Cultural Diversity Training
. OCS 072 CHBS Basic Training
Referral/Assessment Coordinator, Rolling Hills Hospital, Ada, OK - June 21,
1995 to October 31, 1996
Supervisor: Carla Morris, RN, Admissions Director
Salary: $18,500/yr/40hours
. Crisis prevention and intervention in a hospital setting and via
the telephone.
. Performed assessments to determine the need and level of care for
psychiatric services.
. Coordinated admission process i.e., medical evaluation for
hospitalization or placement through community resources;
coordinated benefits with insurance carriers for pre-certification.
. Maintained patient records and assisted with compiling daily
hospital statistics.
. Administered the Client Advocacy Program to promote patient
satisfaction
. General clerical duties.
Accomplishments:
. Assisted/Developed policies and procedures for the departmental
operations manual
. Collaborated with Senior Management and Marketing Department to
develop a marketing plan for networks of referral sources.
Clerk/Typist: The George Washington University Medical Center, Washington,
DC - April 1987 to December 1990
Salary: $6.69/hr/20 hours
. Receptionist/Referral clerk in a clinical setting of various
medical specialties; scheduled appointments and medical procedures;
fill reprint requests for articles authored by physicians.
. Interviewer for two clinical studies funded by the National
Institutes of Health, Bethesda, MD.
Clerk/Typist GS-322-04: Department of HHS-PHS-IHS, Headquarters, Rockville,
MD- December 1991 to January 1992
Supervisor: Jeanelle M. Raybon, Chief, Office Services
. Temporary Holiday Position while college student
. General clerical duties such as typing memos, filing, and answering
telephones
Volunteer Work
. Court Appointed Special Advocate (CASA) for children in DCFS
custody. "The voice of the child" in court proceedings. from August
1999 to April 2003, Pontotoc County Oklahoma
. Prepared written narratives from the perspective of the child in
DCFS custody for court proceedings.
. Interviewed and investigated all parties relevant to the placement
of the child to determine 'the best interest" of the child.
. Assisted with volunteer training in an advisory capacity as an OCS
Case Manager
. Assisted the director with correspondence and research
. Assisted other volunteers with preparing court reports and learning
protocol at court hearings.
Training and Certificates:
. Indian Child Welfare (ICW) Act
. Helping Hands...Touching Hearts OCASSA State Conference
. Court Appointed Special Advocate Training
References
George Valliere, CEO
Claremore Indian Hospital
101 S Moore Ave
Claremore, OK 74017
Lynette Lawrence, RN
Contract Health Case Manager
Claremore Indian Hospital
101 S. Moore Ave
Claremore, OK 74017
Kent Kelly, MBS, L.P.C, Director
Eastern Oklahoma Youth Services, Inc
1317 South George Nigh Expressway
McAlester, OK 74501
James Begin, M.Ed., Executive Director
Area Youth Services, Inc
901 W. 18th St.
Ada, OK 74820
Rolling Hills Hospital
Attn: Cathey Cummings, Human Resources
1000 Rolling Hills Lane
Ada, OK 74820
Gwen Gjovig, Director
CASA of Pontotoc County
510 East 10th Street
Ada, OK 74820
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