Customer Service Quality Assurance

VERONICA CRAWFORD

**** ********* **. ***** *****, MT 59405 406-***-**** (Contact) Email:

***********@*****.***

Objective

To obtain a position where I can maximize my management skills,

quality assurance, program development, and training

experience.

Employment

Benefis Healthcare System

Patient Emergency Representative/Admission

May 2009-Present

Register all patients received in the emergency room, Pre-admit

patients by receiving bookings from physicians, confirming

admitting privileges of physicians, interviewing patients,

create and or link patient medical records, entering patient

information. Provide patient with information by explaining

hospital admission policies, financial liability and room

options. Also screening patients for insurance information and

identifying patients requiring third-party payers. Verify

patient identity, preparing and placing identification band on

patient. Admit emergency room and maternity patients. Notify

nursing units of patient arrivals, and bed assignments.

Escorting or arranging escort of patients to service area,

collecting patient valuable and ensuring they are placed in

secured vault for storage.

United States Air Force

Public Health Technician

May 2002-August 2009

Managed and performed military public health activities and

programs. Conducted food inspections, planned and executed

sanitation programs, medical entomology programs, communicable

and occupational disease prevention programs. Planned and

conducted sanitary evaluations of food, public facilities

military and civilian contract aircraft to ensure compliance

with local and department of defense minimum standards.

Evaluated inspection finding and compiled detailed reports for

Controlled disease transmission through patient interviews,

epidemiological investigations, and patient education. Updated

and completed associated records and forms. Investigated

disease outbreaks and collected epidemiological data, and

reported trends. Scheduled personnel for initial, pre-

employment, periodic and termination exams. Performed

audiometric evaluations, educated supervisors on occupational

hazards, hazard communications and personal protective

equipment. Updated industrial case files. Prepared and

conducted medical intelligence briefings. Provided

administrative medical profile programs. Assisted healthcare

teams with interpretation and application of medical standards

to determine medical qualifications for occupational, worldwide

duty mobility status, flying status and special duty. Provided

pre/post deployment briefings for deploying personnel. Planned,

organized and conducted public health medical readiness

programs including providing food handlers training, disease

outbreak briefing and community health and education training.

United States Air Force

Inventory Management Specialist

November 1989-April 2002

Supervised and performed item and monetary accounting and

inventory stock control, financial planning, and funds control.

Forecasted required supply items, determined allowances,

researched and identified supplies and equipment requirements.

Performed operations in storage, inspection, identification and

facilitated receipt of property for incoming and outgoing

resources. Operated automated equipment, coordinated and

executed special purpose vehicles for the government, and

material handling equipment. Prepared and analyzed reports,

procedures and policy data. Coordinated with maintenance on

repairable component actions. Inspected condition of property,

compared with procurement specifications, technical data and

blueprints. Issued, shipped, delivered or transferred property

from transfer destination through coordination with customers.

Controlled issue of classified, sensitive and radioactive, and

hazardous materials. Pulled, issued and binned bench stock

property. Evaluated supply efficiency and management

activities. Customer service, handling special request and

customer concerns and returns.

Education

Montana State University College of Technology

Great Falls, MT

University Mount Olive College

Mount Olive, NC.

Certification

State of Montana

Certified Nursing Assistant (80 hours)

Computer Skills/Knowledge

Excel, WordPerfect, Word, Microsoft

Publisher, Access, Windows XP and Microsoft Professional,IDX

Office, MEDITEC, PIMR, CHCS, ABSS,

Filing, Typing. Excellent written and oral communication

skills.

References

Available Upon Request

Contact this candidate