Customer Service Quality Assurance

SUMMARY OF QUALIFICATIONS

Sixteen years of warehouse, forklift, and materials management experience.

Proven ability to manage warehouse, inventory, shipping and receiving

operations. Various skills and abilities to include teamwork building that

encouraged hard work and collaboration; ensured workflow efficiencies,

customer service excellence and quality assurance; hard working and detail

oriented, with the ability to multitask effectively.

PROFESSIONAL EXPERIENCE

Wurth Wood Group, Norfolk, VA September 1999 to November 2008

Painting Department Lead Tint Specialist

. Pulled and matched colors to order for vendor, contractors and

customers.

. Effectively communicated with customers to process orders of their

product and handled any complaints.

. Provided 480 hours of company training in: Introduction to Paint,

Sanding Methods, The Different Types of Solvents and Painting

Equipment.

Warehouse Manager

. Responsible for leading, guiding and training a staff of five

personnel.

. Responsible for the management of the day-to-day warehouse, lumber,

lamination operations and inventory control for a large distribution

center.

. Managed and provided oversight of warehouse operations.

. Professionally and courteously assisted all customers, vendors and

contractors for material pick-up or returns.

. Maintained safety record with zero accidents while loading material

for delivery onto trucks and unloading incoming stock material from

vendors.

. Directed the handling and maintenance of all equipment as to minimize

damage and down time.

. Organized a cleaning plan for entire warehouse to ensure safe storage

areas, entry and exit points, and all high traffic areas to

accommodate clear, safe passages.

. Responsible for ensuring the proper lumber was pulled to order,

uploaded and unloaded onto truck for vendors, contractors and

customers.

. Responsible for ensuring the proper lamination was pulled to order and

packaged for vendors, contractors and customers.

. Responsible for the correct administration of packing slips, invoices,

and other material control information. Tracked and inputted data into

a database system.

. Resolved with buyers on actual and mitigated potential problems.

. Scheduled daily deliveries of incoming traffic and inspected and

rejected defective parts. Integrated a quality improvement process

with co-workers.

. Managed daily inventory. Maintained 97% inventory accuracy rating.

Aetna, Virginia Beach, VA August 1989 to September 1999

Material Expediter

. Responsible for monitoring the flow of materials, components, tooling,

and paperwork between departments to conform with production

schedules.

. Conferred with supervisors to eliminate difficulties and delays.

. Facilitated rush orders, prepare standard progress reports, and notify

a supervisor of major problems.

Forklift Operator

. Experienced forklift operator able to receive cargo into packing area,

report any overage, shortage and damages from that delivery to the

supervisors.

. Extremely skilled at building the appropriate shipping crate for

export by road, sea or air and properly documented the data sheet from

that delivery to the appropriate shipping personnel.

. Capable of fast problem solver, ability to respect deadlines and to

interrelate efficiently with other workers of the department.

Machine Operator

. Responsible for operating and setting various fabricating equipment

that are used to perform the procedures such as cutoff, rolling,

assembling or staking of metal strip stock, wire, sheet metal and

other fabricated components.

. Operated machinery such as single air presses, hand operated presses,

belt sander, hand operated rolling machine and bed blasting equipment.

Jiffy Lube, Virginia Beach, VA September 1987 to September 1989

Lube Technician

. Responsible for day-to-day environmental and personnel safety.

. Established a favorable rapport with customers.

. Responsible for changing oil and filters, adding fluids, checking tire

pressure and washing windows.

. Implemented safety rules, operating and maintenance instructions and

procedure manuals.

EDUCATION

Bayside High, Diploma: 1984

ADDITIONAL EDUCATION

M. L. Campbell School in Canada, Certificate: 2006

COMPUTER SKILLS

MS Word, Excel and MS Outlook

References: Available upon request

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