Customer Service Manager

S usan Shaffer

***** ****** * * *** Bonita Springs, Fl 34135 239-***-****

SU M MARY OF QUAL I F ICAT IO NS

Efficient fast learner with experience managing others…motivated organized team

player with proven ability to resolve problems…self-directed and detailed-oriented.

PROFESSIONAL EXPER I ENCE

Buffalo Chips, Bonita Springs, FL 2003-

Present

Cashier, Server- Bartender (2003-2006)

Office Manager – Assistant Manager (2006- Present)

• Manage Restaurant and Motel- Supervise all employees and open and close.

• Payroll, Accounts Payable, Ordering, phones,Customer Service

• Resolve problems with computers, phones, internet, bills, customers, bank, credit

cards

• Balance Cash Drawers every morning and change out cash.

• Balance drops from night before and make deposit.

• Month End Reports.

• Contact Vendors for Office and Restaurant supplies

• Check in Motel Guest

• Aloha System-Radient, MS Office, Peachtree

2001-

Stayed at home as a caregiver for husband

2003

A FC Electric Bonita Springs, FL 1998-

2001

Office Manager ( 1998-2001)

• Used Quick Books for all Office work for Company

• Paid bills, all invoicing for company

• Payroll, Accounts Receivables, Accounts Payables, letters

• Month End Reports.

Bonita Springs, FL 1996-

B H N Research (Garguilo)

1998

Data Entry Assistant

• Enter all work on computer, including reports and print outs

• Back-up to Office Manager, phone, clerical, invoicing and ordering

• Typed letters for Head of Division Manager

• Various Duties as needed

BancFloirda (Fi rst Union) Naples, Fl 1990-

1995

Reconcil iation Assistant (1992-1995)

• Responsible for reconciling demand deposits, savings, and time deposits.

• Balance all cash for 37 bank branches.

Group Leader, Teller Operations (1990-1992)

• Supervised 7 employees

• Cross Trained in all positions within the department.

• Handled direct processing of ACH deposits, mail deposits and continual withdrawal.

Achievements:

Received two promotions in seven months: promoted from Direct Deposit Clerk to

ACH Coordinator to Group Leader.

Newell Companies, Freeport, IL 1977-

1990

Senior Payroll Clerk ( 1986-1990)

• Entered data for five divisions’ payroll for 6,000 people into on-line IBM computer.

• Processed daily changes to time cards, w-4’s and monthly balancing.

Achievements:

• Trained employees and traveled to out-of –state locations.

• Participated in numerous conversions due to mergers.

Accounts Payable Clerk (1983-1986)

• Entered invoices on computer for the five divisions

• Ensured bills were paid on a timely basis.

• Served as back up for controller of daily and monthly reports.

Data Processing Clerk (1977-1983)

• Worked as key punch operator and controller of all reports within the department.

ED UCAT IO N

Orangeville High School, Orangeville Illinois - Graduate

BHN Research, Bonita Springs, FL - Computer Classes

(Windows, Word, Access, Excel, Fox Pro)

BancFlorida, Naples Florida – Teller Training and Supervisory Training

SPEC IAL SK I L LS/I N TERESTS

Proficient in Computers

Knowledge of MS Windows, QuickBooks, Word, Excel, Access, Peachtree, Publisher

Data Entry/CRT’S

Calculators, Phones

Customer Service

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