Customer Service Quality Control
Resume:
Flexible, Self Starting, Team Player
Janielle Carter
*** * ****** **. *** Jose, CA 95123
E-mail Address *************@*******.***
Objective
To obtain a long term position within a company that will
utilize my acquired skills and education, with a chance to
advance to a senior position.
Qualifications
SAP
Excel
Jigsaw
Solomon
Macola
Word Pro
Lotus 1 2 3
Sales Force
Lotus Notes
Power Point
Word Perfect
MSDS Database
Spread Sheets
Windows Explorer
Netscape Navigator
Microsoft Word/Works
Microsoft Windows XP
Parts Tracking System
Multi Media Presentations
Education
Calero High San Jose, CA
Class of ‘91 Diploma
ITT Technical Institute, Santa Clara, CA
- Computer Architecture, January 2001
- Computer Science, January 2001
Relevant Experience
Wavezero Inc. Sunnyvale, CA
7/2006- 9/20/2007
Receptionists/ Administration / Office Manager.
Answers incoming multi lined telephone calls, determine the
callers need and forward the call to the appropriate person
or department in four offices with more than 175 employee's.
Greet and notify personnel of visitor arrival and direct
visitors to appropriate location.
Answer questions about organization and products within the
limits of company confidentiality.
Responsible for updated and distributing company logs to
all offices and storing master copy in our Corporate
office.
Responsible for incoming, outgoing and internal faxes, mail
and shipment, also tracking when a conformation is needed.
Responsible for providing applicants with an Employment
Application and ensuring that the form is properly
completed and entered in the HR Applicant Tracking data
base.
Responsible for booking conference room, scheduling
luncheons for CEO, offsite Board members and employee
functions.
Members of the Safety Committee.
Assist HR in company functions.
Assist with a travel desk
Assist other administrative assistants.
Assist Accounting Manager capable of covering Accounting
Department in his/her absence
Responsible for ordering all office supplies for three
California offices and maintain services for our Illinois
office and staying cost efficient.
Responsible for janitorial, building maintenance, alarm
system
Duties may include filing, sorting, document control,
labeling, and completing special clerical projects.
Manpower Staffing Agency
8/2002 - 7/2006
Receptionist, Manufacturing, Copy Center, Marketing,
Targeted Profiling, Administrative assistant. I have worked
through Manpower for, Catapult, Quantum, Hitachi, Agillent
Technologies, Black Box Networking and Manpower Linear
Technologies. Please note some short term positions were
through the agency.
All American Semiconductors San Jose, CA
2/2004- 12/2004
Receptionist
Answering a multi-line phone taking and delivering messages
for an office with more than 75 employee's, national and
over seas branches, delivered mail, greeted clients and all
clerical duties.
Leffco Heating and Air Conditioning, Sunnyvale, CA
6/2001-8/2002
Receptionist
Answering a multi-line phone taking and delivering
messages, inventory and ordering all office supplies,
shipping and receiving, collections, the payroll, greeting
clients, clerical
Coverall, Santa Clara, CA
8/2000-6/2001
Receptionist/Customer Service Rep.
Answering all phone calls, Directing Customers to the
correct department, taking and delivering time sensitive
messages, scheduling and confirming appointments for 3
Office Managers, inventory, ordering supplies, shipping and
receiving for all office employees, greeting clients,
clerical.
CS Quality control, Scheduled training classes for all new
employees, resolving customer complaints, problem solving,
brainstorming with other CS in all national offices.
IBM, San Jose, CA
4/1996-5/2001
Production Associate/Auditor
Operator Slicing, Lapping and Loading computer chip, making
sure my reports showed a 0% defect in each operation,
following MPI’s and setting guidelines.
Training new operators on all process tools and procedures.
Test and certify each operator on all processes, Update and
Re-Certify each operator every six months, maintaining
documentation.
Auditing each machine to make sure that any and all defects
are fixed, determine if the problem is an operator or
machine error and then resolve.
Quality Control/ Engineering Aide
Check machines for error, chemical needs. example: Check
the amount of supplies, usage, expiration dates and
ingredients, checking dates and calibrations on tools and
chemical mixers, Ordering replacement tools, Updating and
changing all written rule books (MPI’s), Meeting and
showing documentation to all managers to go over problems
in their areas and troubleshooting to resolve problems.
References Available Upon Request
Contact this candidate