Customer Service Manager
Resume:
Susan Rivera
Valrico, Fl *3596
abjuqr@r.postjobfree.com
Objective Focused, sincere, professional office manager dedicated to the integrity of
the business with experience in all functions of the business office seeking
the opportunity to grow with a successful, purposeful, company.
Qualifications Detail oriented, organized, self starter, excellent interpersonal skills,
excellent communication skills, leader, team player.
Skilled in HR, Payroll processes, Accounts Payable, Accounts Receivable, MS/Word,
Some Excel, Outlook, and related business data based programs, data entry,
Excellent customer service.
Experience Bay Shore Geriatric Solutions Inc. (Senior Social work agency)
Office Manager 1/19/2009 thru 4/30/2010
Responsibilities: Payroll preparation, time keeping, AP/AR, month end reporting,
documentation processing, invoicing, data entry, intakes,
faxing, customer service and team support.
Reference: Genevieve Faulk, President-813-***-****
Emeritus Corporation/Park Club of Brandon ALF
Business Office Director 7/2007 thru 10/6/2008
Responsibilities: Payroll with the Kronos program, and ADP program for 50+ employees
AP/AR, collections, HR recruiting and orientation, background checks, workman’s
compensation, Corporate reporting, Medicaid billing. Bank deposits, resident admissions,
discharges.
Reference: Kathy Claar, Executive Director-863-***-****
Emeritus Corporation/Park Club of Brandon ALF
Activity Director 10/2006 thru 7/2007
Responsibilities: Create monthly calendar of events. Interviewed new residents.
Scheduled entertainers. Initiated woman’s bible study. Butterbean auction once
a month, celebrated all holidays, ice cream socials on Sundays. Formed a new comers club.
Planned parties. Escorted residents on weekly shopping trips by bus. Decorated facility.
Reference: Kathy Claar, Executive Director-863-***-****
Hawthorne Village Inc. ALF
Business Office Manager 3/2006 thru 10/2006
Responsibilities: Manage office staff, AP/AR, resident admissions, discharges, payroll
preparation, corporate reporting. Executive Director support.
Reference: Kathy Claar, Executive Director-863-***-****
Home Depot Call Center
HVAC Associate 2003 thru 2006
Responsibilities: Excellent customer service, answer phones, opened lots of mail,
processed contracts for payment for installed HVAC for contractors. Worked with a team.
Susan Rivera
4506 Oak River Circle
Valrico, Fl 33594
abjuqr@r.postjobfree.com
Education Graduated High School in 1980 General study: Clerical
1 year of college at Broward County Community College
Study: Physical Therapy Assisting
My experience in the business office world has provided knowledge, opportunity and advancement. I have
excellent work ethics, leadership skills, and a positive attitude. I have worked my way up to becoming an
excellent administrative assistant. My employers trust me and know that I am dependable. My excellent
performance reviews have led me to advancement in companies where I have been given a responsible
office position.
Activities Enjoys landscape painting, gardening, quilting and being with family and friends.
References:
Glen Roberts 813-***-****
Marie Pszonek 813-***-****
Genevieve Faulk 813-***-****
Contact this candidate