Customer Service Representative
Resume:
Jennifer Brown
*** ********* ****, *********, ** 14150
*************@*****.***
OBJECTIVE To gain employment with a company that will allow for growing
and
expanding opportunities
EMPLOYMENT
Bank of America, Getzville, NY 2006
Position: Customer Service Representative
. Answered inbound phone calls and responded to customer requests
. Obtained and evaluated all relevant information to handle inquiries
. Researched issues and connected to correct department
. Recorded details of inquiries, comments and complaints
. Kept records of customer interactions and transactions
ICT Group, Inc., Amherst, NY 2003-2006
Position: Customer Service Representative
. Responsible for 1st call resolution for Elite Team mortgage customers
. Responded promptly to customer inquiries
. Communicated and coordinated with internal departments
. Recorded details of actions taken
Tele Tech, Morgantown, WV 2002-2003
Position: Customer Service Representative
. Provided inbound customer service for checking and savings accounts
. Ensured prompt, accurate customer service
People Inc., Williamsville, NY 1999-
2002
Position: IRA Specialist
. Assisted and supported individuals in the community and at home so that
the individual was able to learn, practice and master skills that enabled
his/her to enhance his/her status by assuming socially valued roles
. Ensured that the health and well-being of individuals was met by
accompanying individuals on appointments as needed
. Provided awake supervision, support and safety of individuals
. Supported participant's character, choices, strengths, interests and
needs
. Ensured confidentiality was strictly maintained concerning all agency
related
information
Children 1st Day Care, Buffalo, NY 1997-
1999
Position: Teacher Assistant
. Assisted head teacher planning daily activities, preparing and
supervising meal times
. Assisted with parent meetings
EDUCATION
Kenmore East High School, Tonawanda, NY 1995
. High School Diploma
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