Customer Service Sales

OBJECTIVE:

Customer Service/Administrative position with a company that will exploit

my various abilities in customer service and administration while offering

me challenges to grow within the company.

EXPERIENCE:

RACEMASTERS, INC. Web Site Administrator

2001-Present

Administrator for the web site business segment of this industry leader in

slot car manufacturing. Company started at ground zero in 2001 with a new

web site and in 2009 annual sales were over $100,000. Responsible for all

customer service duties including order taking and processing, shipping,

troubleshooting customer complaints, processing warranty claims and monthly

company shipping/sales reporting.

On average processed over 700 orders per year with an average sales order

of $143. This position required attention to detail in the processing of

the orders (part numbers and pricing) and credit card processing using a

third party virtual Gateway program.

Processed over 630 warranty/customer service inquiries in addition to the

sales orders in 2009.

Orders and customer service inquiries were received from the web site via

email and virtual phone system. Processing orders included invoicing,

credit card processing, email/phone contact with customers and arranging

all shipping from the facility within the company's 24 business hour

mandate.

Customer base was the United States, Mexico, Canada and parts of Europe

supporting them via email and telephone. Determined most efficient and cost

effective shipping method utilizing USPS or UPS domestically and

internationally.

Created invoices, warranty database and generation of monthly sales reports

in Excel.

Responsible for updating and maintaining accurate product availability on

the web site, inventory maintenance including ordering, receiving and

shipping.

Maintained all files for web site sales for the company including

invoicing, shipping, customer service and warranty.

ING Administrative Assistant

1986-1998

Responsible for the administration for this advertising, public relations

and marketing firm for the off-road vehicle industry and for marketing

collateral for the slot car industry. Duties included filing, phones,

typing of quotes and company correspondence.

PACIFIC NATIONAL INSURANCE CO. Lead Rater

1984-1988

Responsible for commercial lines rating in calculating auto, general

liability and workers compensation premiums for large businesses.

Department lead who distributed daily work, training of new employees,

answer questions within the department, interact with the underwriters and

oversee the policies of new personnel. Interfaced with the home office

located in Boston and updated and maintained the correct rates in the

company's main database. Personally responsible for large policies over

$10,000.

Training of new commercial raters on the full spectrum of responsibilities

including address change, vehicle updates, policy renewals, base rate,

factor and discounts. Oversaw all preparation of policies from this

department.

EDUCATION:

AA Degree, Santa Ana Community College, Santa Ana, CA

COMPUTER:

Basic knowledge of Microsoft Word and Excel. Use of UPS and Endicia (US

postal program) online shipping systems, custom web site program for

Racemasters, Inc.

Contact this candidate