Customer Service Sales

Elizabeth Larson

N**** ***th Street Downing, Wisconsin 54734

********@*******.***

Cell 651-***-****

Home Address University Address

N9116 130th Street University of Wisconsin: Stout

Downing, WI 54734 Menomonie, Wisconsin 54751

EDUCATION

University of Wisconsin-Stout, Menomonie, WI

Bachelor of Science, Dec. 2010

Major: Retail Merchandising and Management, Human Resources Concentration 3.04

Grade point average

EXPERIENCE

Payless ShoeSource, West Saint Paul, Minnesota

June 2010-Present

College Manager Trainee

. Motivated sales associates to reach daily sales goals

. Gave direction of daily tasks to hourly associates

. Closed and Opened the store

. Learned Spanish to communicate with customers.

Wal-mart Stores Inc., Menomonie, Wisconsin

June 2008-Present

Lawn & Garden Sales Clerk

. Surpassed company expectations in transaction speed by 33%

. Volunteered to be cross-trained in ten other departments

. Took personal initiative to expand training of new associates

. Received Customer Service Award for superior customer service in

August 2009

Gap Inc., Eau Claire, Wisconsin March 2008 - January 2009

Kids, Adult, Fitting Room, and Cashier

. Assisted customers from the sales floor to the fitting room, locating

merchandise and suggesting appropriate add-ons

. Offered top-notch customer service executed by listening and relating

to customers, advising additional add0on purchases, locating the merchandise

and put it all together in order to create a superior shopping experience.

. Participated in all four charitable store events

Mill's Fleet Farm, Hudson, Wisconsin April 2007 - June 2008

Data Processing/Pricing

. As a part-time employee was given the same responsibilities as a full time

employee

. Suggested ideas for increased efficiency within the pricing and data

processing department and implemented those changes resulting in less time

spent on daily tasks

. Demonstrated the ability to work with difficult customers and restore

calm

Menards, Hudson, Wisconsin January 2007 - March, 2007

Receiving and Outside Yard

. Held accountable for the safe and efficient unloading of trucks

. Trained on all power lifting equipment

Mill's Fleet Farm, Menomonie, Wisconsin

July 2004-November 2004; May 2005-January 2007

Farm and Pets Sales Associate

. Designed and implemented merchandise presentation strategy to

increase sales

. Received Customer Service Award of Excellence in May 2007

. Trained in all areas of the store

. Given same responsibilities as a full-time employee

SKILLS

Excellent verbal and written communication skills. Experienced with working

with a diverse customers and team members. Strong computer skills and exposure

to Microsoft Word, PowerPoint, Excel, and Outlook. Strong attention to detail,

and results and goal oriented.

References and Course Transcripts Available Upon Request

Contact this candidate