Customer Service Manager

Lana Templeton

***** ***** ******* ******, *****, Denver, Colorado 80234

Tel: 720-***-**** Email:

abjuii@r.postjobfree.com

SKILLS

Ability to multi-task and delegate tasks as needed

Provide high level of customer service (phone, email, in person

contact)

Ability to communicate orally and written

Decisive decision maker

Exhibits a high level of ethics at all times

Works well in a team environment as well as independently

Flexible and able to adapt to change

PROFESSIONAL EXPERIENCE

Westwood College- Online Campus, Westminster, CO

2008-Present

Records Specialist (May 2010-Present)

> Process enrollment verifications and transcript requests

> Schedule a population of over 1000 students

> Maintain accurate graduation audits

> Compose correspondence via email and outgoing mail

Career Services Advisor (2008-May 2010)

> Provided career coaching to over 200 criminal justice/paralegal

students and graduates

> Document student interactions while maintaining confidentially of

student

> Developed new workshops to engage students in their education

> Prepared students with criminal records to find alternatives for

employment

> Cultivate relationships with employers to develop job leads as well as

potential speakers

Sterling University Peaks, Boulder, CO

2007-2008

Assistant Manager

Assisted in overall running of this 384 unit complex, including

planning, marketing, leasing, budgeting, maintenance supervision and

administration

Managed property in the absence of Property Manager

Collected rent

Served as liaison between in-house maintenance crews and property

management

Prepared Mid-Month Accounting, Accounting Month-end, Weekly

Delinquency and Trend Report

Cambridge College, Aurora, CO

2005-2006

Agency Admissions Representative (March 2006-November 2006)

Presented information on the college to prospective students

Completed and maintained necessary paperwork, verified completeness of

all submitted paperwork

Contacted agencies such as local workforces in an effort to develop

relationships between the college and the community

Career Services Advisor (October 2005-March 2006)

Prepared medical students/graduates for their career search by

providing resume and job search assistance

Third Way Center, Denver, CO

2004-2005

Mental Health Counselor

Served as a role model, mentor, and counselor to male and female

residents in a group home setting

Documented residents progress through daily logs

Assisted with teaching residents hygiene, cooking, and other life

skills

EDUCATION

University of Northern Colorado, Greeley, Colorado - Bachelor of Arts

-Journalism

Certified Professional Resume Writer - 2009

ASSOCIATIONS/VOLUNTEER EXPERIENCE

Adams County Animal Shelter-Present

City of Westminster Police Department Citizen Police Academy Alumni -2009

Rocky Mountain Paralegal Association 2008-2009

Contact this candidate