Manager Customer Service

To Whom It May Concern:

I am acquiring about the position of Exceptional Family Member

Liaison with your company. I found out about the position on Indeed.com on

Sunday, October 10, 2010. I believe my education and background will be a

great asset to the company.

While working on my bachelor's degree at the University of Southern

Mississippi, I received a certification in Pharmaceuticals Sales by the

American Pharmaceutical Sales Association. I have leadership abilities and

possess the drive and motivation that your company needs for these

positions. In addition I have worked with the Lamar County School

District for over 5 years. I have worked with the county schools and the

Parent as Teachers Center. I also assist by going into the schools and

implement programs that help students who do not score high on state

testing and also underprivileged students who do not have the resources and

funds for tutors and other individuals to help improve the quality of their

education. The director of Title One has also become the parent liaison for

the school district. Being his assistant I was responsible for helping

troubled and disadvantaged families and children in our communities that go

to one of our eleven schools get the resources and supplies they need for

the students graduate and get ready for college, or to enter the work

force. I was previously employed by Pine Belt Mental Health as a case

manager for the Achieve Our Potential Program. This is a program for teens

that are at risk, and have emotional and behavioral problems. The Achieve

Our Potential Program works with adolescents between the ages of 12-17. As

a case manager I organize and coordinate services and support for children

with mental health issues and their families. I also work closely with the

Lamar County Youth Court System because my clients have been referred to

the program by the youth court system.

I enjoy working with the mentally ill, and have creative ideas to make

their treatment successful. I am an individual who is a self starter, and I

am working on furthering my education to become a psychiatric nurse

practitioner.

For the past ten years I have been a community advocate for

education, I am a mentor to underprivileged and troubled children. I also

started a tutoring program through my church where I tutor students in my

community and church. I work with the children as an advocate between the

schools and community by coaching and mentoring them on the path to

success. If the program that I have not implemented through my church does

not assist the students in every aspect, I also work with the schools

through the programs that my job has implanted to help the students get the

attention and help that they need to become successful in life as well as

through their educational needs. I also possess a Psychology degree from

the University of Southern Mississippi. Attached is a copy of my resume

that shows more of my achievements, and job history. Thanking you in

advance for your favorable consideration in this matter.

Sincerely,

Aisha Logan

601-***-****/601-***-**** **.*********@*****.*** P.O. Box 314, Purvis, MS

39475

Lo

Aisha Logan

P

Objective Seeking the opportunity to use my education to secure a job in

the mental health field. To further my education by becoming a

psychiatric nurse practitioner.

Education Bachelor of Science degree in Psychology with a Minor in

Biology, University of Southern Mississippi, May 2006

Accreditation November 2005 received certification in Pharmaceutical Sales

and Licenses by the American Pharmaceutical Sales Association.

November 2008 received certification from the Mississippi

Department of Mental Health as a Provisionally Certified Case

Manager

January 2009 Certified in Wrap Around Training

Awards received Freshman Associates, 2000

Freshman Leadership Council, 2000

SGA Senator, 2001-2002

Alternate for Lambda Sigma Honor Society, 2000-2002

Biology Club, 2002-2003

Minority Association of Medical Professionals, 2002-2003

Ambassador for the College of Science and Technology,

2003-2005

National Dean's List Recipient, 2001-2005

Work experience November 2009-Present Securitas, INC. (Lowe's Flatbed Center)

Purvis, MS

Site Supervisor

Make a weekly schedule for all security employees at the site.

Operate the digital logistic system to input flatbed and

product information.

Order supplies for staff that are supervised.

Supervises Security Officers, Lead Officers and other company

personnel assigned to one or more posts at client site(s);

acts to ensure that all post orders are followed, that

established rounds are completed ant that adequate reports are

filed.

Meets with client representatives as scheduled or as needed to

provide assurance that all security requirements are being met

and to provide assurance that all security requirements are

being met and to provide quality customer service.

As assigned, in accordance with applicable company policies

and procedures and in compliance with state and federal laws,

carries out supervisory duties that can include some or all of

the following: interviewing, orienting, and training

employees; planning, assigning, and directing work; coaching

and appraising performance; rewarding and disciplining

employees; addressing complaints and resolving problems;

making hiring and termination recommendations.

Having a working knowledge of using a computer, fax machine,

and other office equipment.

Greets clients who come into the facility to bring loads and

materials.

Answers calls and schedule appointments on a daily basis.

March 2009-May 2010 Mississippi Children Home Services Cares

School, Hattiesburg, MS.

Behavior Management Technician

The Mississippi Children Home Services Cares School is a

school that services children of school age, and can range in

age from five-eighteen years old. The children that are

referred to the school are from underprivileged homes, and

have emotional and developmental issues. The Behavior

Management Technician is responsible for assessing service

needs and linking the child and family with a range of social,

educational, vocational, recreational, and other related wrap

around services based on the client's individualized needs.

The Primary Service Coordinator serves as an adult role model

who works collaboratively with the family in creating a

supportive environment addressing the basic needs of the child

and family through referral, education and skill development.

The Behavior Management Technician monitors the individualized

service plan to insure effective implementation to meet the

needs of the client, making necessary adjustments based upon

changing needs. Case management services are comprehensive and

must include: assessment of the individual client needs,

development of a specific care plan, referral to services and

monitoring activities.

Maintain current certification in Managing Aggressive

Behavior.

Maintain Current certification in CPR.

Demonstrate functional knowledge of basic first aid

principles.

Demonstrate functional knowledge of and ability to implement

the REACH System

Demonstrate some functional knowledge of Special Procedures

and application of restraints (when involved in emergency

situations with CARES PRTF Residents only.)

Demonstrate defensive driving skills.

Demonstrate ability to monitor residents' self-administration

of medication and document such accordingly/

Demonstrate good teaching skills and the ability to assist

adolescents in developing effective coping skills and

strategies for conflict resolution.

Demonstrate computer literacy, and operate the TIER System.

Demonstrate ability to recognize indicators of severe

psychological distress and report such to clinical staff in an

effort to protect resident safety.

Keep a daily log of behavioral issues and then complete the 30

day treatment plan on the client to ensure they are meeting

their requirements to move through the different phases of the

REACH System.

Works with emotional, behavioral, and SED children.

Supervise and interact with students in a positive manner.

Ability to demonstrate knowledge of developmentally

appropriate child development practices which support learning

through play.

Ability to utilize systems for ongoing observation and

recording of behavior.

Ensure that children's behavior is managed positively while

encouraging them to problem-solve and experience

Provide safe environment by maintaining orderly, clean, and

appealing facilities; following standards and procedures;

complying with legal recommendations.

Encourage development of student self-control by utilizing

classroom management and modeling techniques.

Aug. 2007-March 2009 Pine Belt Mental Health Care Purvis,

MS.

Achieve Our Potential Case Manager

Pine Belt Mental Health Care is an organization comprised of

grants from the Department of Human Services. The Achieve Our

Potential Program (AOP) works with adolescents from the ages

of 12-17 who have been referred to the program by the youth

court system. Most of the clients that come into the program

are from underprivileged homes, and have developmental

disabilities. As a case manager, I organized and coordinated

services and support children with mental health issues and

their families. The clients are emotional, behavioral, SED,

and other mental health issues.

The children come together in counseling sessions where they

receive the proper counseling to help them get back on the

right track, and not to become a part of the court systems

again.

Completed intensive home treatment if the group setting with

other clients was not the proper placement.

Attended weekly court session for probation violators, DHS

cases, etc.

The case manager and clinician work closely together to decide

on individual therapy, and also family therapy for the

individuals.

The case manager follows the treatment plan that the

counselor, case manager, and family implements in the first

initial intake.

The case manager has to implement a service plan with the

family and client within the first thirty days of entrance

into the program. The service plan is based on Mental Heath,

Educational, Physical Needs, Social Supports, Financial,

Physical Health, and Leisure Domains. It works with their

current domains, and then personal goals and achievements for

these domains are then comprised.

Conducted comprehensive psychosocial assessments.

Created case plan/treatment goals with clients and parents at

initial intake.

Monitored the progress of the case plan/treatment goal and

reviewed every six months in case of any changes.

Attended weekly staff meeting with site coordinator,

clinician, case managers, and direct care staff.

Attended trainings, workshops, conferences, etc.

Wrap Around and Mandt certified.

Provisionally Certified Case Manager through the department of

Mental Health.

July 2003-Aug. 2007 Lamar County Schools Title One Office

Purvis, MS.

Program Assistant

This program is designed to help disadvantaged children meet

challenging content and student performance standards. Title

One provides financial assistance through state educational

agencies to local educational agencies to meet the educational

needs of children who are failing or most at risk of failing.

This helps meet the states student performance standards in

school attendance areas and schools with high concentrations

of children from low-income families and in local institutions

for neglected or delinquent (N or D) children.

Assisted with the Title One Program.

Assistant to the Program Administrator for the Parents as

Teachers Program. This was an overacting program whose

philosophy was to provide parents with early child development

knowledge and parenting support. Assisted in going into the

homes to assist families that have children from birth to

school age.

Maintained a budget for the Title One Program, Parent as

Teachers

Program and all of the Title One Schools.

Assisted in ensuring goals were met.

Ensured parent knowledge of early childhood development was

increased and improved.

Provided early detection of developmental delays and health

issues.

Assisted in the prevention of child abuse and neglect.

Increased children's school readiness and school success

Worked closely with the state office to coordinate, manage,

and monitor the state programs with the state Title One

Agency.

Completed budget for the Title One Program Schools, and

Parents As Teachers Program

Completed New Hire Paperwork Packets, and assisted with hiring

new employees for the Title One Program

Assisted the Parents as Teachers families with Medicaid

applications and assist with other federal programs.

May 2000-July 2003 Lamar County Schools Purvis, MS.

Administrative Assistant

Performed a variety of duties relating to the management of

administrative services for the Lamar County School District.

Assists with administrative services, including distribution

and control of official mail, correspondence, forms, and

records management. Operated various terminals to input,

retrieve, and manipulate data in the school districts

information system. Responsible for the accountability of

items assigned to the office, budget, and financial

management. Responsible to provide accurate and reliable

advice on the administrative functions as they applied to the

organization. Responsible for acquiring all goods and services

the distinct required accomplishing its program. For teachers

in the district, made appointments for the superintendent, and

typed memos that were to be sent out.

Worked with getting budgets together for the different

departments, worked with filling FMLA paperwork, helping with

budgets for teachers, payroll.

Nov. 2002-Sept. 2003 Convergys's Corporation

Hattiesburg, MS.

Customer Service Representative

Helped customers who called into the call center by selling

products, placing orders, and answering any questions the

customer had about the products.

Volunteerism 1996-present St. James United Methodist Church Purvis,

MS.

Volunteer as a Sunday School Teacher and Youth Director

2003-2004 Lamar County Youth Program

Purvis, MS

Volunteer in the community as a mentor to the youth.

January 2009-Present Purvis Concerned Citizens Purvis, MS

Provide financial support to youth, mentor, and helping do

things for the elderly of the community.

References References are available upon request

Contact this candidate