Customer Service Representative

Tamika Holoman, **** Garfield, Kansas City, Mo ***30 816-***-**** or 816-***-****

begin_of_the_skype_highlighting 816-***-**** end_of_the_skype_highlighting

E-mail Address: abjuhu@r.postjobfree.com

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Objective: To obtain a position that will enable me to use my strong organizational skills, educational

background, and ability to work well with people.

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Employment History:

Wellsfargo Auto Finance North Kansas City, MO October 2009-Present

Level II Collector

• Negotiate account resolution in an effort to resolve account delinquency to

prevent losses.

• Communicating orally in order to provide information, assistance, or instructions

to account holders.

• Provide ongoing feedback to employees regarding files, performance, and

improvement opportunities.Also send correspondence in response to inquiries or

requests for information.

• Diffuse escalated calls, negotiate, and create solutions for resolution.

• operate a personal computer or computer terminal

Chrysler Financial Overland Park, KS August 2007-Present

Loss Mitigation, September 2008-August 2009

Negotiate account resolution in an effort to resolve account delinquency to

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prevent losses.

Accurately inputs and documents actions within the collection systems while

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maintaining company performance and productivity standards.

Intense skip tracing.

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Late Stage Collection Representative, August 2007-September 2008

Focus on the resolution of delinquent accounts utilizing available tools to

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assist customers, such as; deferments, due date changes, and account

refinances when appropriate.

Maintains good customer relations with borrowers, and effectively solves

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problems in an effort to resolve account delinquency and prevent losses.

Kansas City, MO School District Kansas City, MO September 2002-present

Substitute Teacher

Organized and implemented daily lesson plans.

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Created challenging and diverse activities.

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Maintained a climate of respect and fairness for all students.

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GE Money Merriam, KS August 2004-August 2007

Customer Service Representative

Provide excellent oral and written communication skills to customers

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Approving and declining application for line of credit and credit cards.

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Disbursing funds into person checking from line of credit accounts.

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Ability to work in a team environment to achieve departmental goals.

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Education:

Lincoln University (MO)(August 1997-May 2002) Business Administration Major

Curators Scholarship (1997-2001)

Ford Scholarship (1997-2002)

Member of Zeta Phi Beta Sorority Inc. (1999-present)

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Technical Skills:

I have the ability to work in a fast paced environment with working knowledge of Outlook, Microsoft

Windows, the Internet, CASS, Workstation, FAW, Excel, PowerPoint, and Office products such as copy

machine, fax machines and Aspect Phones.

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References: Available upon request

Contact this candidate