MERCEDES N. DOYLE

**** ******* *****

803-***-**** Cellular abjugn@r.postjobfree.com

OBJECTIVE:

A challenging position offering an opportunity to utilize strong office

management, project management, budgeting, logistical, and customer

service skills.

SUMMARY OF QUALIFICATIONS:

Over six years of experience in the U.S. Army performing

logistical/procurement functions.

Over three years of supervisory experience in the U.S. Army training and

leading Soldiers.

Managed strong working relationships between subordinates, employers and

customers as a Supply Section Supervisor/Leader for three years.

Maintained four types of property books valued at $350,000,000.

Forecasted, requested, and allocated travel budgets valued at $408,381.71.

Extensive referencing capabilities of any publication, Windows-based

software and basic data entry.

Requested, received, purchased and issued office supplies, equipment,

meals, and transportation.

Dissemination of information.

100% team player and willing to learn new and challenging ideas that will

better the organization.

Ordering/Receiving/Inventory Control/Travel:

Processed supply, equipment, transportation, and meal requests

appropriately and in accordance with regulatory guidelines and procedures.

Verified information against bills of lading, invoices, and other supply

documents.

Consolidated multi-purchase requests into mass supply requests to expedite

ordering process and minimize purchasing costs.

Accurately scheduled and conducted thorough inventories maintaining 100%

accountability for property totaling $350,000,000.00.

Forecasted resources for quarterly travel requirements; allocated funding

per travel expense; ensured travelers paid government travel cards in a

timely manner.

Ensured hand-receipts were updated in timely manner.

Posted hand-receipts, turn-in transactions, requisitions, inspections, and

inventories.

Took immediate actions to correct quantity or quality discrepancies.

Maintained key control registers for supply and arms room to promote

office security.

Prepared travel arrangements, requests, orders, authorizations, and

vouchers using the Defense Travel System.

Maintained a travel tracking calendar for entire command.

Extensive knowledge using the Joint Travel Regulation (JTR) and the Joint

Federal Travel Regulation (JFTR).

Supervision:

Supervised and instructed a total of six clerks on receiving and tracking

supplies, accounting for inventories, customer service skills, proper

formation of office documents, and assisted in accomplishing personal and

career objectives.

Ensured subordinate's work was accomplished in timely manner to regulation

standards.

Coordinated subordinate's weekly job requirements, office training, and

appointments.

Evaluated and counseled supply technician annually and clerks on a monthly

basis to develop leadership and logistical skills needed for career

progression.

Ensured communication was clear and all instructions and requirements were

shared with appropriate parties.

Provided team with a professional, safe, and comfortable work environment.

Managed all assigned projects meeting suspense dates and ensuring

accuracy.

Utilized strong critical thinking skills, conflict resolution strategies,

and sound judgment for daily setbacks.

Customer Service:

Responded effectively to customers using the ability to identify with

customer's needs and problems with necessary solutions.

Established successful business operations to ensure customers received

courteous and prompt service.

Performed on the spot troubleshooting, gave technical advice, assisted

customers in requesting authorized equipment, filing supply requests and

conducted follow-ups for feedback.

Promptly answered multi-line telephones professionally and courteously in

a timely manner.

Organizational and Administrative Skills:

Created and maintained filing records and a filing system used to track

orders, maintenance, and billing statements.

Created and instructed skill level weekly supply training exercises in

order to certify supply team's knowledge and ability to maintain a

functioning section under their temporary supervision.

Established an effective standard operating procedure manuals for section

and created templates per core area within the department.

Recruited, interviewed, counseled, and qualified applicants for enlistment

into The United States Army.

Ensured proper utilization and document filing of Soldier's government

travel cards and supply approved credit cards.

Updated and maintained all senior management schedules on a daily tracker

and calendar promoting timeliness.

Recorded minutes from weekly and quarterly meetings.

Strong background in Microsoft Office to produce studies, staff reports,

manuals, and statistical tables.

Maintained military driver's license in accordance with all post policies.

EMPLOYMENT HISTORY:

2008 - 2010 Defense Travel Administrator

Department of the Navy, Naples, Italy

2007 - 2008 Inventory Specialist & Data Entry Clerk

ManTech, Fort Hood, Texas

2006 - 2007 Unit Supply and Logistics Supervisor

U.S. Army, Fort Hood, Texas

2005 - 2006 Army Recruiter

U.S. Army, Miami, Florida

2003 - 2005 Unit Supply and Logistics Supervisor/Property Book

Clerk

U.S. Army, Camp Coiner, Yongsan, Korea

2001 - 2003 Unit Supply Clerk and Armorer

U.S. Army, Fort Sill, Oklahoma

EDUCATION & TRAINING:

College/University

University of Maryland University College (01/2003 - 11/2010)

Adelphi, Maryland

Degree: Bachelor of Science Major: Management Studies with concentration

in Human Resource Management

GPA: 2.8 Credits: 108

Management and Organization Theory - 3credits

Human Resource Management - 3credits

Organizational Communication- 3credits

Negotiation Strategies - 3credits

Conflict Management in Organizations - 3credits

Organizational Culture - 3credits

Human Resources Management: Analysis and Problems - 3credits

Employee Training and Development - 3credits

Contemporary Issues in Human Resource Management Practices - 3credits

Advanced Business Writing - 3credits

Motivation, Performance, and Productivity - 3credits

Women in Business - 3credits

Intro to Excel - 3credits

Intro to Spreadsheets - 3credits

Intro to Computer-Based Systems - 3credits

Information Systems in Organizations - 3credits

Equal Employment Opportunity (08/18/2009) 4hrs

Student Member of The Society for Human Resource Management (06/22/2009)

Secret Clearance (05/06/2009)

Secret Clearance valid until 05/06/2019

CACI Defense Travel Support 40hrs (2008)

Recruiting and Retention School (06/10/2005) 390hrs

Fundamentals of prospecting, develop sales presentations, interview

prospective recruits, and make sales presentations.

Logistics Training Team/ULLS-S4 (07/30/2004) 40hrs

Properly trained on the use and importance of the Unit Level Logistics

System.

Primary Leadership Development Course (04/14/2004) 185hrs

Ability to lead and train subordinates and develop effective teamwork

within respective units. Enhanced counseling skills, communications,

decision making, training, and overall leadership ability.

Nuclear, Biological, Chemical Defense School (04/25/2003) 80hrs

Ability to identify the signs of nuclear, biological, or chemical agents

and the steps to maintaining a defense against such agents.

Combat Lifesaver Course (03/19/2003) 40hrs

Certified to administer first aid to casualties.

Field Sanitation Course (07/19/2002) 40hrs

Implementing proper sanitation while in the field environment.

Unit Armorer (02/14/2002) 48hrs

Properly performs unit level repairs on all small arms weapons.

Unit Supply Specialist Course 552-92Y10 (10/12/2001) 277hrs

Ability to use automated and manual system to request, receive, store,

issue, and maintain records associated with expendable supplies, equipment

and small arms at a unit level.

White Belt of Six Sigma Methodology (01/06/2010)

Small Group Facilitation Training/Equal Opportunity (10/29/2004) 80hrs

Certified to train and approach difficult concerns and issues within the

work place amongst employees and employers.

Sexual Assault/Victim Advocate Training (07/15/2004) 32hrs

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