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Customer Service Sales

Location:
Harlan, IN, 46743
Posted:
October 10, 2010

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Resume:

Roxanna L. Bloom

***** **. **. **

Harlan, IN ***43

260-***-**** - cell

abjuf5@r.postjobfree.com

Education: Brown Mackie College, Ft. Wayne, IN (formerly Michiana College)

Associates of Science degree in Medical Assisting, February

2006

GPA in major 3.86/4.0

Experience: Aboite Podiatry, Ft. Wayne, IN

May 31 2006 to present

CMA

. Call in prescriptions

. Make patient referrals

. Scheduling

. Obtain patient benefits

. Referrals to other physicians

. Scheduling procedures at other facilities

. Chart prep

Brown Mackie College, Ft. Wayne, IN (formerly Michiana

College)

April 3, 2006 to October 2006

Medical Assisting Department Instructor

. Urinalysis and Microbiology Instructor

. Teach students how to perform the different

urinalysis tests,

. Take and incubate cultures, perform blood typing

tests

. Anatomy and Physiology Instructor

. Teach students about cell structure, skeletal system,

muscular system,

. Integumentary system, and the nervous system

. Medical Terminology Instructor

. Managing daily class schedules

. Developing curriculum

Verizon, Ft. Wayne, IN

November 1993 to November 2003

Branch Sales Support Specialists/Business Sales Rep.

. Provide daily support to Large Business Sales

Representatives

. Place orders for regulated and non-regulated voice,

data, and video products

. Process required documentation and reports

. Perform follow-up on orders placed by customers and

sales representatives

. High-speed data specialist

. Provide training to co-workers

. Process billing inquiries including collections,

adjustments, and payments

. Interact with large business customers regarding

complaints and repair problems

. In-charge supervisor over approximately 13

representatives

. Occasional travel to IL and WI for customer meetings

Mail Machine Operator, Verizon, Ft. Wayne, IN

December 1991 to November 1993

. Run large Mail Machine that bursts, separates, stuffs

inserts and adds postage

Clerk/Teller, Verizon, Ft. Wayne, IN

May 1989 to December 1991

. Accept and process customer payments

. Balance cash drawers

. Prepare bank deposits

. In-charge when supervisor is out of office

Add'l Skills Proficient in Word and Excel

Completed Microsoft Office 2000 training including Word, Access,

Excel, and Power Point

Completed A+ Certification Preparation Course

Keyboard 65 WPM

Basic knowledge of Sign Language

Honors and Presidents List 4 semesters

Activities Deans Honor Roll 3 semesters

Deans List 1 semester

Brewster Award

Multiple awards for outstanding customer service

Ace Performer - Peer recognition award

References:

Matthew Robison, DPM

7559 W Jefferson Blvd.

Fort Wayne, IN 46802

260-***-****

Randy Stoppenhagen - Verizon

8001 W. Jefferson Blvd.

Fort Wayne, IN 46804

260-***-****

Kathy Kuhn - Verizon

8001 W. Jefferson Blvd.

Fort Wayne, IN 46804

260-***-****



Contact this candidate